New Zealand Diploma in Tourism and Travel (Level 5)
New Zealand Diploma in Tourism and Travel (Level 5)

New Zealand Diploma in Tourism and Travel (Level 5)

New Zealand Diploma in Tourism and Travel (Level 5)

Study the New Zealand Diploma in Tourism and Travel (Level 5) and develop the skills and knowledge needed to work in senior operator positions in the industry. 

You will learn how to enhance, deliver and support the New Zealand's tourism visitor experience across a range of organisations.

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Key Details
Queenstown
Qualification:
Diploma
Level:
5
Credits:
120
Duration:

One year full-time or

Part-time study

Study Modes:
On Campus
Dates:

2023 Semester 4: 11 September to 10 November

2023 Semester 5: 20 November 23 February

2024 Semester 1: 04 March to 03 May

2024 Semester 2: 13 May to 12 July

2024 Semester 3: 22 July to 20 September

2024 Semester 4: 30 September to 29 November

2024 Semester 5: 09 December to 07 March 2025
Fees:

This programme is eligible for the Zero Fees Scheme.

  • NO tuition fees
  • Direct material 2024 costs $2,001.00 (GST inclusive)

International Fees can be found here.

 

 

Some Course Details May Change

As part of our move into Te Pūkenga we're aligning our courses nationally. This is ongoing, and means that some course details including fees, and entry requirements may change. In the meantime please go ahead and apply as normal, we will keep you advised of any changes, and we are always available to answer any questions you might have.

Are you a people-person who loves to travel? Are you working in the tourism industry and want to upskill for that dream job? Are you looking for a career with tremendous potential, in an interesting and dynamic field?

Tourism and travel operators are seeking the right people, with the right skills, to assist clients and visitors achieve their dream holiday experience, while supporting regional development.

If this sounds like you, the New Zealand Diploma in Tourism and Travel may be the right programme for you.

This one-year qualification allows you to experience and learn about the national and international tourism industry, as well as the delivery of a comprehensive visitor experience. You'll build skills in tourism and travel management work practices while learning about the wider tourism and hospitality sector and how it fits within the New Zealand business environment.

The aim of this programme is to develop graduates who have the skills and knowledge to work as senior operators in the hotel, tourism, and travel industries, or progress to further study.

DTT501 Principles of Tourism (15 credits)

On successful completion of this paper, students will be able to:
1. Define and evaluate the main concepts which characterise tourism and apply these to range of issues
relevant to tourism.
2. Assess the various sectors that make up the tourism industry as an integral part of tourism investigations.
3. Evaluate the various types of tourists and factors which shape their behaviour within tourism
environments.
4. Define and analyse whole tourism systems, demonstrating awareness of the patterns and trends in tourism
locally and globally to support decision making in the industry.

On successful completion of this paper, students will be able to:

1. Define and evaluate the main concepts which characterise tourism and apply these to range of issues relevant to tourism.

2. Assess the various sectors that make up the tourism industry as an integral part of tourism investigations.

3. Evaluate the various types of tourists and factors which shape their behaviour within tourism environments.

4. Define and analyse whole tourism systems, demonstrating awareness of the patterns and trends in tourism locally and globally to support decision making in the industry.

DTT504 Principles of Tourism Marketing (15 credits)

On successful completion of this paper, students will be able to:

1. Identify and analyse what drives consumer value within various travel and tourism industries and how to capture that value through the marketing mix.

2. Assess the impact of technologies on marketing operations within the travel and tourism sector.

3. Identify and analyse environmental factors and information affecting marketing decision making within tourism and travel contexts.

4. Develop and evaluate marketing plans for travel or tourism businesses utilising established theories of marketing to contribute to improved visitor experiences.

DTT503 Principles of Tourism Management (15 credits)

On successful completion of this paper, students will be able to:

1. Identify key roles and functions of management applicable to travel or tourism based organisations.

2. Analyse applied management concepts and theories and develop strategies to address management and workplace practice issues within travel or tourism operations.

3. Identify resources, capabilities and legislative requirements of travel or tourism organisations in relation to their external environment.

4. Develop management goals, objectives and strategic plans for travel or tourism operations with specific focus on delivering quality visitor experiences.

DTT506 Financial Analysis for Tourism (15 credits)

On successful completion of this paper, students will be able to:

1. Interpret major financial reports for management and external users, including major parts of companies’ annual reports.

2. Identify and use basic accounting language used in English-speaking countries and review accounting information applicable to tourism operations.

3. Demonstrate analytical thinking in financial matters, as well as an ability to work with and to present basic financial data.

4. Evaluate basic accounting practices for application in tourism and travel industries.

DTT507 Tourism and Travel Operations (15 credits)

On successful completion of this paper, students will be able to:

1. Evaluate travel, hospitality and visitor services sectors relating to the tourism industry.

2. Assess the ‘proactive approach’ to managing and providing quality customer service.

3. Review the significance of “Sales and Service” associated with tourism operations management and discuss the importance of developing a service-orientated organisation.

4. Analyse laws and regulations that impact on tourism and travel operations.

DTT505 Human Resource Management for Tourism (15 credits)

On successful completion of this paper, students will be able to:

1. Evaluate the main functions of human resource management and the impacts of key legislation on human resource management practices within a tourism and travel context.

2. Analyse employment obligations and responsibilities within travel or tourism operations environments.

3. Examine how effective human resource management can contribute to the overall efficiency and strategic goals of organisations.

4. Assess staff training needs and implement policies to develop a culture of service excellence to contribute to positive visitors’ experiences.

DTT502 Principles of Communication (15 credits)

On successful completion of this paper, students will be able to:

1. Apply an understanding of communication theories and principles to tourism and travel business settings.

2. Demonstrate and apply knowledge of students’ own and others’ self-concept, interpersonal and group communication skills.

3. Apply knowledge of effective teamwork theories and practices within tourism and travel business settings.

4. Prepare and deliver professional oral presentations on relevant topics within tourism and travel contexts, reflecting cultural, language, and demographic considerations.

5. Apply writing skills to produce professional documents in tourism and travel business contexts.

6. Apply knowledge of cultural aspects of communication to support visitor experiences.

DTT508 Managing the Visitor Experience (15 credits)

On successful completion of this paper, students will be able to:

1. Assess and apply theoretical methodologies to visitor management within the tourism and travel environment.

2. Critically analyse and evaluate relevant and current visitor management issues within the tourism and travel industry.

3. Analyse technologies that can be applied to enhance the visitor experience for tourism or travel operations.

4. Evaluate and utilise appropriate tools and strategies for creating visitor experience models for tourism or travel operations.

On successful completion of this paper, students will be able to:1. Define and evaluate the main concepts which characterise tourism and apply these to range of issuesrelevant to tourism.2. Assess the various sectors that make up the tourism industry as an integral part of tourism investigations.3. Evaluate the various types of tourists and factors which shape their behaviour within tourismenvironments.4. Define and analyse whole tourism systems, demonstrating awareness of the patterns and trends in tourismlocally and globally to support decision making in the industry.

Graduates of this qualification will have the skills and knowledge to work in senior positions in the tourism and travel industry.Roles may include tourism operations advisors, business development coordinators and trade development advisors.

Graduates will be able to pursue professional careers, both nationally and internationally in the following areas within the hotel and tourism industries:

  • Human resource management
  • Strategic management
  • Financial management
  • Marketing management
  • Hotel operations
  • Food and beverage management

Applicants under 20 years

Applicants should be a minimum of 18 years of age, have completed a minimum of four years secondary education, and have attained a minimum of NCEA Level 3:

60 credits at Level 3 or above, plus 20 credits from Level 2 or above, and

Level 1 Literacy and Numeracy requirements:

Literacy – 10 credits at Level 1 or above, made up of:

  • specified assessment standards – available through a range of subjects and English for Academic Purposes unit standards 22750 and 22751 (minimum total of 10 credits), or
  • package of three literacy unit standards (26622, 26624, 26625 – all three required), and

Numeracy – 10 credits at Level 1 or above, made up of:

  • specified achievement standards through a range of subjects, or
  • package of three numeracy unit standards (26623, 26626, 26627 – all three required).

Applicants over 20 years

Applicants over the age of 20 years at time of enrolment will be considered where they can demonstrate the ability to succeed in a programme. Examples of demonstration of ability to succeed are the provision of evidence of successful completion of a programme of study at Level 3 or above in a related discipline and/or employment in the tourism or related sector for two or more years. They may be admitted subject to programme regulations approved by the Head of Faculty in consultation with the Programme Manager as appropriate.  Personal commitment and a belief in one’s own ability to succeed are important personal traits and will always be taken into consideration during the selection process.

English Language Requirements

Applicants, whose first language is not English, or who come from a country where the language of instruction in schools is not English, are required to provide evidence of having achieved one of the following

NCEA Level 3 with University Entrance, or

an International Baccalaureate Diploma or Cambridge A- level qualification for which the teaching and assessment was conducted in English; or

Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA),or Trinity College London Certificate in Teaching English to Speakers of Other Languages (CertTESOL);or

Successful completion of all primary education (being the equivalent of New Zealand primary school years 1 to 8) and at least three years of secondary education (being the equivalent of three years from New Zealand secondary school years 9 to 13) at schools in either New Zealand,,Australia,Canada, the Republic of Ireland, South Africa, the United Kingdom and the United States one of the countries listed in Rule 18.5 where the student was taught using English as the language of instruction; or

Successful completion of at least five years of secondary education (being the equivalent of New Zealand secondary school years 9 to 13) at schools in either New Zealand, Australia, Canada, the Republic of Ireland, South Africa, the United Kingdom and the United States where the student was taught using English as the language of instruction; or

Successful completion of a Bachelor's Degree, Graduate Certificate, Graduate Diploma, Bachelor Honours degree, Postgraduate Certificate, Postgraduate Diploma, Masters' Degree or Doctoral Degree, the language of instruction of which must be in English and which must be from a tertiary education provider from New Zealand, Australia, Canada, the Republic of Ireland, South Africa, the United Kingdom or the United States or

Successful completion of one of the following internationally recognised proficiency tests listed below to the level required of the programme of study and with all scores achieved in a single test during the two years preceding the proposed date of enrolment


IELTS test - Academic score of 5.5 with no band score lower than 5
TOEFL Paper based test (pBT) - Score of 550 (with an essay score of 5 TWE)
TOEFL Internet based test (iBT) - Score of 46 (with a writing score of 14)
Cambridge English Examination - B2 First or B2 First for schools with a score of 162. No less than 154 in each skill
OET - Minimum of Grade C or 200 in all sub-tests
NZCEL - a) Expiring Level b) Current: a) Level 4 (General) or (Workplace) b) Level 4 (General) or (Employment)
Pearson Test of English (Academic) - PTE (Academic) score of 42 with no band score lower than 36
Language Cert - B2 Communicator International ESOL Written (LRW) HIGH PASS with no less than 25/50 in each skill and Spoken (S) PASS
Trinity ISE - ISE II with no less than merit in any band

* New versions of some NZCEL qualifications, and in some cases new qualifications, were published on 13 June 2017. These are intended to replace pre-existing versions and qualifications, which have been given expiring status until discontinued on 31 December 2019. (a) denotes expiring (b) denotes current

To satisfactorily complete the New Zealand Diploma in Tourism and Travel (Level 5) and be awarded this qualification the student must successfully achieve:

  • A minimum of 120 credits in accordance with the programme schedule for the New Zealand Diploma in Tourism and Travel (Level 5).
  • The student will normally be expected to complete the New Zealand Diploma in Tourism and Travel (Level 5) full-time over 1 year or part-time over 4 years.

Please note: students failing to engage in study as per programme requirements may forfeit the Zero Fees Scheme entitlement.

DRESS CODE: Students studying the New Zealand Diploma in Tourism and Travel are required to adhere to a formal dress code for class.  Dress pants and shirt for males and dress/skirt or dress pants for females.  No jeans, hoodies or sneakers.

Please note that textbooks need to be ordered at least 3-4 weeks prior to the commencement of your study

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