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New Zealand Diploma in Information Technology Technical Support (Level 5) - Invercargill

Qualification: Diploma
Level: 5
Dates:

11 February to 8 November 2019

Duration:

One year full-time

Location: Invercargill
Credits: 120

Graduates will be able to:

Technical skills:

  • Select, install and configure IT hardware and systems software to meet organisational requirements
  • Apply a broad operational knowledge of networking and associated services and technologies to meet typical organisational requirements
  • Configure and administer systems and applications to meet typical organisational IT support requirements
  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures
  • Identify common issues related to IT security and apply a range of solutions
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements

Core IT skills:

  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems
  • Apply the fundamentals of interaction design concepts and practice to enhance interface design
  • Apply the principles of software development to create simple working applications
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes

Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer and entry level network administrator, network engineer and applications support analyst roles.

ITC501 Information Technology Operations
The learner will apply essential knowledge and concepts of computer hardware, operating systems, applications and networks.

ITC502 Fundamentals of Programming and Problem Solving
Apply the principles of software development to create simple working applications.

ITC 503 Professional Practice
To provide students with the knowledge to apply professional, legal and ethical principles and practices in a socially responsible manner and apply communication, personal and interpersonal skills relevant to IT roles.

ITC 504 Enterprise
To assist students to demonstrate understanding of the development of effective IT solutions for enterprise.

ITC505 Introduction to networks
To introduce fundamental concepts and technologies in networking and implement a simple network.

ITC506 Operating Systems
To introduce key operating systems concepts and administer a computer system.

ITC507 Technical Support
To introduce IT service management and trouble shoot and resolve a range of common system, networking, application and security problems, using appropriate tools and procedures.

ITC508 Database Administration
To introduce key database concepts as well as manage and administer a relational database.

This programme is eligible for the Zero Fees Scheme.

  • NO tuition fees
  • 2019 direct material costs $1131 (GST Inclusive)

International Fees can be found here.

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus.  It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study. 

Graduates will have an awareness of the IT environment, appreciate the needs of users and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice as part of a team, or independently with a broad level of supervision. 

Businesses, organisations and communities will benefit by having IT professionals with technical support skills that will be internationally relevant.

School Leavers 

All applicants should be over the age of 16 years and have achieved one of the following :

Either

NCEA Level 2
60 credits at Level 2 or above, preferably including English, Mathematics and Science plus 20 credits from any level. In addition the literacy and numeracy requirements for NCEA Level 1 must be met as follows:

Literacy requirement
Minimum of 10 credits through either:

  • Specified assessment standards - available through a range of subjects and English for Academic Purposes unit standards 22750 and 22751, or
  • Unit standards - package of three literacy unit standards 26622, 26624, 26625 (all three required)

Numeracy requirement
Minimum of 10 credits through either:

  • Achievement standards - specified assessment standards available through a range of subjects, or
  • Unit standards - package of three numeracy unit standards 26623, 26626, 26627 (all three required)

And/Or:
Successful completion of one of the following or equivalent programme of study, knowledge, skills and experience

  • New Zealand Certificate in Computing (Intermediate User) (Level 3) 
  • New Zealand Certificate in Computing (Advanced User) (Level 4) 
  • New Zealand Certificate in Information Technology Essentials (Level 4) 
  • New Zealand Certificate in Information Technology (Level 5) 

Applicants over 20 years:
Successful completion of one of the following or equivalent programme of study, knowledge, skills and experience

  • New Zealand Certificate in Computing (Intermediate User) (Level 3) 
  • New Zealand Certificate in Computing (Advanced User) (Level 4) 
  • New Zealand Certificate in Information Technology Essentials (Level 4) 
  • New Zealand Certificate in Information Technology (Level 5) 

Language Requirements

Applicants from countries with an annual student visa approval rate of at least 80 per cent, whose first language is not English, or who come from a country where the language of instruction in schools is not English, are required to provide evidence of having achieved an NZQA approved English Proficiency Assessment, or achieved the required score in one of the following internationally recognised English Proficiency tests within the preceding two years:

  • IELTS test - Academic score of 5.5 with no band score lower than 5
  • TOEFL Paper based test (pBT) – Score of 550 (with an essay score 5 TWE)
  • TOEFL Internet- based test (iBT) – Score of 46 (with a writing score of 20)
  • University of Cambridge ESOL Examinations – FCE or FCE for schools with a score of 162.  No less than 154 in each skill.
  • NZCEL – Level 4 with the Academic endorsement
  • Pearson Test of English (Academic) – PToE (Academic score of 42)
  • City and Guilds IESOL – 82 Communicator with a score of 42

Applicants from countries with an annual student visa approval rate below 80 per cent, whose first language is not English, or who come from a country where the language of instruction in schools is not English must provide evidence that they:

  1. Have gained NCEA Level 3 and met New Zealand University Entrance requirements or
  2. Hold a bachelor’s degree of at least 3 years from New Zealand, Australia, Canada, The Republic of Ireland, South Africa, United Kingdom or United States of America or
  3. Have achieved a Certificate in English Language Teaching to Adults, CELTA or
  4. Have achieved the required score in one of the internationally recognised English Proficiency tests (specified above) within the preceding two years 

For students to have satisfactorily completed this programme and be eligible for award of the qualification, New Zealand Diploma in Information technology Technical Support (Level 5), they must have successfully met all assessment requirements and successfully completed all eight 15 credit papers.  This amounts to successful programme completion of 120 credits in accordance with the programme schedule.

Please note that students failing to attend 80% of the timetabled programme hours may forfeit zero fees entitlement.

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