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New Zealand Certificate in Tourism (Level 3) with strands in Visitor Experience, Tourism and Travel - Invercargill

Qualification: Certificate
Level: 3
Dates:

2020 Semester 1: 10 February to 19 June

Duration:

20 weeks full-time

Location: Invercargill
Credits: 70

Implement basic customer service skills, applying appropriate communication, literacy and numeracy skills, to enhance the visitor experience
Apply workplace practices required of a tourism or travel workplace including: teamwork, timeliness, and compliance with relevant Acts and health and safety legislation
Graduates with the Visitor Experience strand will also be able to:
Proactively engage with and support visitors to enhance their visitor experience, through using in-depth local knowledge on destination attributes and tourism offerings for their region
Graduates with the Tourism and Travel strand will also be able to:
Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience
Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operations of the New Zealand inbound and outbound tourism and travel industries to demonstrate an understanding of the context they work within
  • Implement basic customer service skills, applying appropriate communication, literacy and numeracy skills, to enhance the visitor experience
  • Apply workplace practices required of a tourism or travel workplace including: teamwork, timeliness, and compliance with relevant Acts and health and safety legislation

Graduates with the Visitor Experience strand will also be able to:

  • Proactively engage with and support visitors to enhance their visitor experience, through using in-depth local knowledge on destination attributes and tourism offerings for their region

Graduates with the Tourism and Travel strand will also be able to:

  • Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience
  • Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operations of the New Zealand inbound and outbound tourism and travel industries to demonstrate an understanding of the context they work within

US497         Demonstrate knowledge of workplace health and safety requirements

US18226      Apply cross-cultural communication for the tourism industry

US18237      Perform calculations for a tourism workplace

US23759      Provide customer service experiences in a tourism workplace

US23768      Describe the legal rights and responsibilities of employees and employers in a tourism workplace

US23769      Demonstrate knowledge of the sales function within a tourism workplace

US25352      Demonstrate and apply knowledge of environmental responsibility in a tourism workplace

US17384      List and use a range of Te Reo Māori greetings and farewells in tourism

 

Visitor Experience Strand

US23764      Demonstrate verbal communication skills in a wide range of tourism contexts

US17788      Identify, and explain the history of, natural attractions and significant sites in tourism Māori

 

Tourism and Travel Strand

US18211      Demonstrate knowledge of Australia as a tourist destination

US18212      Demonstrate knowledge of New Zealand as a tourist destination

US25504      Demonstrate knowledge of retail travel operations

US18228      Demonstrate knowledge of specific New Zealand regions as tourist destinations

US23766      Demonstrate knowledge of the tourism industry

This programme is eligible for the Zero Fees Scheme.

  • NO tuition fees
  • 2020 Direct material costs of $1544

International Fees can be found here.

The purpose of this qualification is to provide the tourism and travel industry with individuals who can support and enhance the visitor experience, and through their skills and knowledge uphold the importance of tourism to the New Zealand economy.

Graduates will be equipped with the skills and knowledge to work in entry level roles such as visitor attraction assistant, front office assistant, reservation consultant, visitor host, rental vehicle operator.

Graduates will be equipped with the skills and knowledge to work in entry level roles such as:

 

  • visitor attraction assistant, 
  • front office assistant, 
  • reservation consultant, 
  • visitor host, 
  • rental vehicle operator.

 

School Leavers

  • 10 credits at NCEA Level 1 in both literacy and numeracy
  • Three years minimum secondary education
  • Desire to work in the travel and tourism industries

Mature Applicants
Applicants over the age of 20 years at time of enrolment will be considered where they can demonstrate the ability to succeed in a programme. Examples of demonstration of ability to succeed are the provision of evidence of successful completion of a programme of study at Level 1 or above in a related discipline and/or employment in the related sector for one or more years. They may be admitted subject to programme regulations approved by the Head of Faculty in consultation with the Programme Manager as appropriate. Personal commitment and a belief in one’s own ability to succeed are important personal traits and will always be taken into consideration during the selection process.       

Language Requirements
Applicants from countries with an annual student visa approval rate of at least 80 per cent, whose first language is not English, or who come from a country where the language of instruction in schools is not English, are required to provide evidence of having passed an NZQA approved English Proficiency Assessment, or one of the following tests of English language competence in accordance with the NZQA rules below:

  • IELTS test - Academic score of 5 with no band score lower than 5
  • TOEFL Paper based test (pBT) – Score of 500 (with an essay score 4 TWE)
  • TOEFL Internet- based test (iBT) – Score of 35 (with a writing score of 20)
  • University of Cambridge ESOL Examinations – FCE or FCE for schools with a score of 154.  No less than 154 in each skill.
  • NZCEL – Level 3 with the Academic endorsement
  • Pearson Test of English (Academic) – PToE (Academic score of 36)
  • City and Guilds IESOL – B1 Achiever with a score of 43

Applicants from countries with an annual student visa approval rate below 80 per cent, whose first language is not English, or who come from a country where the language of instruction in schools is not English must provide evidence that they:

  1. Have gained NCEA Level 3 and met New Zealand University Entrance requirements or
  2. Hold a bachelor’s degree of at least 3 years from New Zealand, Australia, Canada, The Republic of Ireland, South Africa, United Kingdom or United States of America or
  3. Have achieved a Certificate in English Language Teaching to Adults, CELTA or
  4. Have achieved one of the English Language competence tests  specified  above 

For students to be considered to have satisfactorily completed this programme, and to be awarded the New Zealand Certificate in Tourism (Level 3) with strands in Visitor Experience, Tourism and Travel, and Aviation – Visitor Experience and Travel and Tourism strands only they must have:

  • Completed required practical and theoretical course work and assignments.
  • Shown competence to a minimum of 70 credits

While it is expected that students will complete both strands of the qualification as part of this programme, they will have the option of gaining the qualification upon completion of only one strand.

New Zealand Certificate Tourism with strand in Visitor Experience 

For students to be considered to have satisfactorily completed this programme, and to be eligible for award of the qualification “New Zealand Certificate Tourism with strand in Visitor Experience”, they must have shown competence in the following units, to a minimum of 40 credits: 17384, 18226, 18237, 23759, 23769, 497, 23768, 25352, 17788, 23764.

New Zealand Certificate Tourism with strand in Tourism and Travel 

For students to be considered to have satisfactorily completed this programme, and to be eligible for award of the qualification “New Zealand Certificate Tourism with strand in Tourism and Travel”, they must have shown competence in the following units, to a minimum of 60 credits: 17384, 18226, 18237, 23759, 23769, 497, 23768, 25352, 18212, 18228, 18211, 23766, 25504.

(Please note; students failing to attend for 80% of timetabled programme hours may forfeit zero fees entitlement)

Classes are held Monday to Friday, 9.00am-4.00pm at SIT's Invercargill campus. The timetable will be confirmed at the start of the programme.

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