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5254 Diploma in Hotel and Tourism Management - Invercargill

Qualification: Diploma
Level: 6

Semester Two: 13 July to 27 November 2015


Two years full time; part time study is also available

Location: Invercargill
Credits: 240

Can you see yourself as a manager of a successful tourism business, either working for yourself or for a tourist company? This diploma will help you get there by providing you with the skills and knowledge for the hotel and tourism industry, and preparing you for employment in positions within New Zealand and internationally. The programme has a strong focus on management practices in the hotel and tourism industries, and on the skills needed for lifelong learning in a changing global business environment. The programme aims to develop dedicated professionals and to equip them with a qualification that is highly regarded by employers and the community.

Year One

Compulsory Papers

HTM101 Tourism and Hospitality Studies 1
This subject introduces students to a range of issues and concepts that are relevant to the hotel and tourism industries.  The paper will provide an awareness of the patterns and trends in tourism, both on a global scale and with reference to the three kinds of whole tourism systems affecting New Zealand.

HTM102 Personal Communications for Tourism and Hospitality
This paper explores the theories and practices of communications as they pertain to hotel and tourism management.  Topics covered include the communications model, verbal and non-verbal communication, interpersonal and cultural communications, effective writing, persuasion and motivation and organisational communications.  This paper provides both theoretical and practical information.

HTM103 Introduction to Tourism and Hospitality Marketing
A paper designed to introduce students to the concept and functions of marketing within the tourism and hotel industries.  In particular the paper focuses on developing an understanding of how tourism and hospitality managers can stay close to their customers, be aware of their competitors' actions, and keep abreast of market trends within their operating environment.

HTM104 Introduction to Tourism and Hospitality Management
This subject introduces students to concepts, theories and practical examples of organisations and the fundamentals of managing these organisations within the hotel and tourism industries.  The paper will provide an awareness of tourism businesses and form a knowledge base which students may draw on as they progress through their academic career.

HTM105 Food and Beverage Management
This paper examines the management of food and beverage facilities, focusing on strategic, managerial and operational impacts on product and service quality, and organisational profitability.

HTM106 Financial Analysis for Tourism and Hospitality
This paper introduces students to accounting practices that underpin financial information that is used in management planning, control and decision making processes integral to achieving organisational objectives. It offers students an understanding of the ‘language of business’ essential for those who wish to participate in these processes.   It introduces students to the concepts of reading, understanding and interpreting financial information.   It also introduces students to some of the business activities and financial management issues, particularly in service organisations such as hotels and airlines.

HTM107 Hotel Operations
This paper looks at the hotel industry specifically front office, housekeeping skills and the successful ways to manage this area. The accommodation sector forms a large part of the hospitality industry and there is an increasing need for employees within this sector to understand the management principles and issues concerning rooms division from both the front office and housekeeping perspective. 

Elective Paper - one paper to be selected from the list below:

HTM108 Tourism and Hospitality Sales and Promotion
This paper will introduce students into the world of promotion in the hotel and tourism industries.  It includes areas such as public relations, advertising, personal selling, designing and managing products, which involves pricing strategies and distribution options.

HTM109 Hospitality Service Delivery Systems
This paper will apply students' knowledge and ability of managerial concepts and techniques to the analysis, evaluation, planning and design to the hospitality service operations.  They will apply practical skills and integrate them with the theoretical aspects of managing a food service operation.  The main focus is to apply the theoretical studies and to further develop practical and communicational skills within a hospitality service operation.

Students will also define and demonstrate an understanding of the working practices required by personnel at a supervisory level in a service operation, and examine issues of service quality and service recovery management.

Elective 1
An elective paper may be taken from a degree other than SIT Bachelor of Hotel Management - to be approved by the programme manager (prerequisities may apply).

Year Two  

Compulsory Papers

HTM201 Tourism and Hospitality Studies ll
This paper builds on BHM101, and includes consideration of issues such as ecotourism, sustainability and authenticity in tourism.  In this paper the focus widens from elements of whole tourism systems to the interactions of these systems with their environments.

HTM202 Human Resource Management in the Tourism and Hospitality Industry
This paper introduces the understanding of principles and practices of human resource management to help maximise the potential of your employees.  This includes topics such as legislation requirements in business, human resource planning, training and development.

HTM203 Tourism and Hospitality Research and Analysis
This paper will give students an understanding of the research process and basic statistics, important in making business decisions. The paper will help students understand the importance of collection, analysis, interpretation and presentation of research results in tourism management decisions.  It aims to provide a basic introduction to research planning and design, including data collection and data analysis techniques applicable to tourism and business research.

HTM204 Tourism and Hospitality Services Management
This paper will link marketing, human resource management and food and beverage together.  Students will learn why the customer is considered the centre of the organisation.  At the end of this paper students will have developed skills in organisational strategies and service management techniques.

HTM206 Hospitality and Tourism Financial Management
This paper enables students to use financial and operating information for management in planning, control, evaluation and decision making.  It develops the skills for understanding, interpreting and using management accounting and other financial information, mainly in the hotel environment.

HTM207 Employment Relations and Law for Tourism and Hospitality
This paper concentrates on the legal environment and employee relations.  As tourism organisations operate in a complex legal environment, managers must be aware of the business implications of the legal requirements of operations in their industry, and understand their legal obligations to guests and staff. Employee relations affect the environment within which business decisions are made, and as such the employment relations system in New Zealand has many implications for the operation of the various sectors of the tourism industry.

HTM208 Entrepreneurship in Tourism and Hospitality
This paper examines entrepreneurship, new venture creation and innovation in tourism and hospitality industries. Its main aim is to equip students with knowledge, skills, and conceptual frameworks that assist in recognising and assessing inputs to the entrepreneurial process, in planning and creating a new venture, and in managing it successfully through establishment and growth.  

Elective Paper - one paper to be selected from the list below:

DHTM205 Strategic Management for Hospitality and Tourism Enterprises
Students will demonstrate an advanced knowledge and understanding of various theories and practices in strategic management, applicable to organisations in tourism and hospitality industries. They will identify, consolidate and evaluate strategic issues studied in earlier parts of this degree programme.

HTM209 Hospitality Operations Management
This paper provides students with an understanding of the management function in relation to the production of goods and services in the hospitality industry.  Students will gain knowledge of the practical realities of operations management and how it contributes to the overall management of the organisation.

Elective 2
An elective paper may be taken from a degree other than SIT Bachelor of Hotel Management - to be approved by the programme manager (prerequisities may apply).

Graduates will be suited for employment in a management capacity within the hospitality and tourism sector, hotels, resorts, restaurants, events and convention centres, or continue on to further study with our Bachelor of Hotel Management programme.

Students successfully completing the Diploma in Hotel and Tourism Management will receive, upon application, the equivalent of two years towards the Bachelor of Hotel Management at SIT.

Semester 1, 2015

Note: Students are required to attend both weekly sessions. Papers begin on the 16th February and run through to the 26th June (two week break from the 3rd April). Papers, times, locations are subject to confirmation and change.

102 Personal Communications for Tourism and Hospitality
Wednesday 9 - 11.30am B2:19
Thursday 1 - 3:30pm B2:19
Exam: Bronwyn Wed 17 June

104 Introduction to Tourism and Hospitality Management 
Tuesday 4.30 - 7pm B2:18
Thursday 9 - 11.30 B2:18
Exam: Tues 23 June

105 Food and Beverage Management 
Monday 9 - 11:30am Bungalow
Monday 1 - 3:30pm Bungalow
Exam: Mon 15 Jun

107 Hotel Operations 
Tuesday 12 - 4pm B2:10
Exam: Tues 16 June

203 Tourism and Hospitality Research and Analysis 
Wednesday 1 - 3.30pm B2:18
Friday 12.30 - 3.00pm B2:32
Exam: Wed 17 June

204 Tourism and Hospitality Services Management 
Tuesday 1 - 3:30pm B2:32
Wednesday 3.30 - 6pm B2:17 
Exam: Wed 17 June

206 Tourism and Hospitality Financial Management 
Monday 1 - 3:30pm B2:17
Wednesday 9 - 11.30am B2:31
Exam: Mon 22 June

208 Entrepreneurship in Tourism and Hospitality 
Tuesday 9:30 - 12noon C1:07
Thursday 9:30 - 12noon C1:07

209 Hospitality Operations Management 
Monday 1 - 3.30pm B2:38
Wednesday 9 - 11.30am B2:20

Semester 2, 2015

Note: Students are required to attend both weekly sessions. Papers begin on the 13 July and run through to the 20th November (two week break from the 28th September). Papers, times, locations are subject to confirmation and change.

101 Tourism and Hospitality Studies I 
Tuesday 9 - 11:30am B2:18
Thursday 9 - 11:30am B2:18
Exam: Tues 10 Nov

103 Introduction to Marketing 
Monday 9 - 11.30 B2:20
Wednesday 9 - 11:30am B2:20
Exam: Mon 16 Nov

106 Financial Analysis for Tourism & Hospitality 
Monday 1 - 3:30pm B2:37
Thursday 1 - 3:30pm B2:37

109 Hospitality Service Delivery Systems 
Friday 9 - 11:30am Bungalow
Friday 1 - 3:30pm Bungalow
No exam

102 Personal Communications for Tourism and Hospitality 
Monday  1 - 3.30pm B2:32
Thursday 9 - 11:30am B2:32
Exam: Thurs 12 Nov

104 Introduction to Tourism and Hospitality Management 
Tuesday 4 - 6.30pm B2:17
Thursday 4 - 6.30pm B2:17
Exam: Tues 10 Nov

201 Tourism and Hospitality Studies II 
Tuesday 1 - 3:30pm B2:37
Wednesday 1 - 3:30pm C1:07
Exam: No exam

202 HRM in the Tourism and Hospitality Industry 
Monday  1 - 3.30pm B2:31
Thursday 1 - 3:30pm C1:06
No exam

207 ER & Law for Tourism and Hospitality 
Tuesday 9 - 11:30am B2:31
Thursday 9 - 11:30am B2:31
Exam: Tues 10 Nov

209 Hospitality Operations Management 
Wednesday 9 - 11:30am B2:31
Friday 9 - 11.30 B2:32
Exam: Fri 13 Nov

203 Tourism and Hospitality Research and Analysis 
Tuesday 3:30 - 6pm B2:37
Wednesday 3:30 - 6pm B2:37
Exam: Wed 18 Nov

This programme is eligible for the Zero Fees Scheme.

  • NO tuition fees
  • Direct material costs of just $945 per year (GST inclusive)

International Fees can be found here.

DHTM Textbook List 2015

Paper Code - Text (Edition); Authors; Publisher.

Year One

  • HTM101 - Tourism Management - 9780470820223 (4th  Ed) 2010 Lawton & Weaver.
  • HTM102 - Communication Organisation & Innovation (3rd Ed) (2nd); Barnett & O'Rourke. (Required)
  • HTM103 - Marketing for Hospitality & Tourism - 9781292020037 (6th Ed) 2014 Kotler, Bowen & Makens.
  • HTM104 - Management the Essentials (2nd); Robbins, DeCenzo, Coulter, & Woods. (Required)
  • HTM105 - Food & Beverage Management (5th Ed); Davis, Lockwood, Pantelidis & Stone. (Required)
  • HTM106 - Accounting: An Introduction - 9781486004546 (2nd Ed) 2011 Atrill, McLaney, Harvey, Jenner & Weil.
  • HTM107 - Foundations of Lodging Management (2nd Ed); Hayes,  Ninemeier & Miller. (Required)
  • HTM109 - Services Management - 9781292042916 (1st  Ed) 2006 Kandampully, J. ISBN 9781292042916

Year Two

  • HTM201 - Tourism Management - 9780470820223 (4th Ed) 2010 Lawton & Weaver.
  • HTM202 - Human Resource Management in NZ 9781877371271 (5th Ed) 2010 Rudman.
  • HTM203 - Research Methods for Business Students (6th  Ed); Saunders, Lewis and Thornhill. (Required)
  • HTM204 - Services marketing (5th Ed); Lovelock, Patterson, & Walker. (Required)
  • HTM 206 - Hospitality Management Accounting (9th Ed); Jagels. (Required)
  • HTM207 - Employment Relations in New Zealand - 9781877371530 (2nd Ed) 2009 Rasmussen.
  • HTM207 - A guide to the law for tourism & hospitality students - 9781442502093 (3rd Ed) 2008 Zahra.
  • HTM208 - Entrepreneurship Theory, Process, Practice (3rd Ed); Frederick & Kuratko. (Required)
  • HTM209 - Operations Management - 9780273776208 (9th Ed); Slack, N., Brandon-Jones, A., & Johnston, R. (2013). (Required)

All applicants should have a keen interest in hotel and tourism management and demonstrate academic attributes which indicate a reasonable likelihood of successful completion of the programme.

Application by Academic Qualification

School leavers must be a minimum of 18 years of ages, with a minimum of 4 years secondary education.

School leavers should hold Sixth Form Certificate with grades of 20 or fewer in four subjects, or have attained 48 NCEA credits at Level 2 or 36 NCEA credits at Level 3, or an equivalent academic indicator.

Application by Mature Entry 

Applicants who are 20 by March 1 of the first year of enrolment in the programme and have provided evidence of relevant prior learning and experience can apply for entry. 

Special Application

In exceptional circumstances an applicant below the age of 20 who can show evidence of an ability to succeed in the programme may be considered for admission, provided the applicant has successfully completed a special programme, which prepares students for the required academic standard for entry (e.g. successful completion of year one of the New Zealand Diploma in Hospitality Management, or the New Zealand Diploma in Business).

Provisional Part Time Application

An applicant who does not meet academic criteria, may be provisionally admitted to enrol in one or more year one papers provided he/ she meets the requirements of special admission above. Upon successful completion of the paper(s), the student may apply for special admission by mature entry.

Language Requirements

Applicants whose first language is not English, or who come from a country where the language of instruction in schools is not English, must meet the English Proficiency Outcomes in accordance with the NZQF Programme Approval and Accreditation Rules 2013, as below.

  • IELTS test: Score of 6.0 with no band score lower than 5.5
  • TOEFL Paper-based test (pBT): Score of 550 (with an essay score of 5 TWE)
  • TOEFL Internet-based test (iBT): Score of 79 or higher (with a writing score of 20)
  • University of Cambridge ESOL Examinations: FCE or CAE with a score of 52 or higher
  • NZCEL: Level 5 with the Academic endorsement

For students to be considered to have satisfactorily completed this programme and be eligible for the awarding of the qualification Diploma in Hotel and Tourism Management (Level 6), they must have completed all scheduled course work requirements and assessments, successfully completed assessment requirements for all unit standards, and achieved a total of 240 credits as specified in the programme schedule.

The student completing the Diploma in Hotel and Tourism Management will normally be expected to complete the programme over no more than five years. The Head of Faculty may approve longer periods to complete the programme, following consideration by the Board of Studies.