New Zealand Diploma in Tourism and Travel (Level 5)

New Zealand Diploma in Tourism and Travel

Study the New Zealand Diploma in Tourism and Travel (Level 5) and develop the skills and knowledge needed to work in senior operator positions in the industry. 

You will learn how to enhance, deliver and support the New Zealand's tourism visitor experience across a range of organisations.

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Key Details
SIT2LRN Distance Learning
Qualification:
Diploma
Level:
5
Credits:
120
Duration:

One year full-time
Up to four years part-time
Intakes are 17 weeks long

Study Modes:
Distance Learning
Dates:

2022 Inatke 4: 1 August to 25 November - Applications Close 25 July 2022

2023 Intake 1:13 February to 9 June -Applications Close 6 February 2023

2023 Intake 2: 27 March to 21 July - Applications Close 20 March 2023

2023 Intake 3: 12 June to 6 October - Applications Close 5 June 2023

2023 Intake 4: 31 July to 24 November - Applications Close 24 July 2023

Fees:

This programme is available for free from 1st June 2022 to 31 December 2022 under Zero Fees Scheme plus no direct material costs

International Students

  • $100 per credit

Are you a people-person who loves to travel? Are you working in the tourism industry and want to upskill for that dream job? Are you looking for a career with tremendous potential, in an interesting and dynamic field?

Tourism and travel operators are seeking the right people, with the right skills, to assist clients and visitors achieve their dream holiday experience, while supporting regional development.

If this sounds like you, the New Zealand Diploma in Tourism and Travel may be the right programme for you.

This one-year qualification allows you to experience and learn about the national and international tourism industry, as well as the delivery of a comprehensive visitor experience. You'll build skills in tourism and travel management work practices while learning about the wider tourism and hospitality sector and how it fits within the New Zealand business environment.

The aim of this programme is to develop graduates who have the skills and knowledge to work as senior operators in the hotel, tourism, and travel industries, or progress to further study.

DDT501 Principles of Tourism (15 credits)

On successful completion of this paper, students will be able to:
1. Define and evaluate the main concepts which characterise tourism and apply these to range of issues
relevant to tourism.
2. Assess the various sectors that make up the tourism industry as an integral part of tourism investigations.
3. Evaluate the various types of tourists and factors which shape their behaviour within tourism
environments.
4. Define and analyse whole tourism systems, demonstrating awareness of the patterns and trends in tourism
locally and globally to support decision making in the industry.

On successful completion of this paper, students will be able to:

1. Define and evaluate the main concepts which characterise tourism and apply these to range of issuesrelevant to tourism.

2. Assess the various sectors that make up the tourism industry as an integral part of tourism investigations.

3. Evaluate the various types of tourists and factors which shape their behaviour within tourismenvironments.

4. Define and analyse whole tourism systems, demonstrating awareness of the patterns and trends in tourismlocally and globally to support decision making in the industry.

DDT504 Principles of Tourism Marketing (15 credits)

On successful completion of this paper, students will be able to:

1. Identify and analyse what drives consumer value within various travel and tourism industries and how to capture that value through the marketing mix.

2. Assess the impact of technologies on marketing operations within the travel and tourism sector.

3. Identify and analyse environmental factors and information affecting marketing decision making within tourism and travel contexts.

4. Develop and evaluate marketing plans for travel or tourism businesses utilising established theories of marketing to contribute to improved visitor experiences.

DDT503 Principles of Tourism Management (15 credits)

On successful completion of this paper, students will be able to:

1. Identify key roles and functions of management applicable to travel or tourism based organisations.

2. Analyse applied management concepts and theories and develop strategies to address management and workplace practice issues within travel or tourism operations.

3. Identify resources, capabilities and legislative requirements of travel or tourism organisations in relation to their external environment.

4. Develop management goals, objectives and strategic plans for travel or tourism operations with specific focus on delivering quality visitor experiences.

DDT506 Financial Analysis for Tourism (15 credits)

On successful completion of this paper, students will be able to:

1. Interpret major financial reports for management and external users, including major parts of companies’ annual reports.

2. Identify and use basic accounting language used in English-speaking countries and review accounting information applicable to tourism operations.

3. Demonstrate analytical thinking in financial matters, as well as an ability to work with and to present basic financial data.

4. Evaluate basic accounting practices for application in tourism and travel industries.

DDT507 Tourism and Travel Operations (15 credits)

On successful completion of this paper, students will be able to:

1. Evaluate travel, hospitality and visitor services sectors relating to the tourism industry.

2. Assess the ‘proactive approach’ to managing and providing quality customer service.

3. Review the significance of “Sales and Service” associated with tourism operations management and discuss the importance of developing a service-orientated organisation.

4. Analyse laws and regulations that impact on tourism and travel operations.

DDT505 Human Resource Management for Tourism (15 credits)

On successful completion of this paper, students will be able to:

1. Evaluate the main functions of human resource management and the impacts of key legislation on human resource management practices within a tourism and travel context.

2. Analyse employment obligations and responsibilities within travel or tourism operations environments.

3. Examine how effective human resource management can contribute to the overall efficiency and strategic goals of organisations.

4. Assess staff training needs and implement policies todevelop a culture of service excellence to contribute to positive visitors’ experiences.

DDT502 Principles of Communication (15 credits)

On successful completion of this paper, students will be able to:

1. Apply an understanding of communication theories and principles to tourism and travel business settings.

2. Demonstrate and apply knowledge of students’ own and others’ self-concept, interpersonal and group communication skills.

3. Apply knowledge of effective teamwork theories and practices within tourism and travel business settings.

4. Prepare and deliver professional oral presentations on relevant topics within tourism and travel contexts, reflecting cultural, language, and demographic considerations.

5. Apply writing skills to produce professional documents in tourism and travel business contexts.

6. Apply knowledge of cultural aspects of communication to support visitor experiences.

DDT508 Managing the Visitor Experience (15 credits)

On successful completion of this paper, students will be able to:

1. Assess and apply theoretical methodologies to visitor management within the tourism and travel environment.

2. Critically analyse and evaluate relevant and current visitor management issues within the tourism and travel industry.

3. Analyse technologies that can be applied to enhance the visitor experience for tourism or travel operations.

4. Evaluate and utilise appropriate tools and strategies for creating visitor experience models for tourism or travel operations.

View cross credit table

Graduates will be equipped with the skills and knowledge to work as operators in the hotel, tourism, and travel industries. Roles may include tourism operations advisers, tourism business development coordinators, trade development advisers.

School Leavers

Applicants should be a minimum of 18 years of age, have completed a minimum of four years secondary education, and have attained a minimum of NCEA Level 3:

  • 60 credits at Level 3 or above, plus 20 credits from Level 2 or above, and Level 1 Literacy and Numeracy requirements
  • Literacy – 10 credits at Level 1 or above, made up of specified assessment standards – available through a range of subjects and English for Academic Purposes unit standards 22750 and 22751 (minimum total of 10 credits), or package of three literacy unit standards (26622, 26624, 26625 – all three required), and
  • Numeracy – 10 credits at Level 1 or above, made up of specified achievement standards through a range of subjects, or package of three numeracy unit standards (26623, 26626, 26627 – all three required)

Mature Applicants

Applicants over the age of 20 years at time of enrolment will be considered where they can demonstrate the ability to succeed in a programme. Examples of demonstration of ability to succeed are the provision of evidence of successful completion of a programme of study at Level 3 or above in a related discipline and/or employment in the tourism or related sector for two or more years. They may be admitted subject to programme regulations approved by the Head of Faculty in consultation with the Programme Manager as appropriate.  Personal commitment and a belief in one’s own ability to succeed are important personal traits and will always be taken into consideration during the selection process.

English Language Requirements

Applicants, whose first language is not English, or who come from a country where the language of instruction in schools is not English, are required to provide evidence of having achieved one of the following

NCEA Level 3 with University Entrance, or

an International Baccalaureate Diploma or Cambridge A- level qualification for which the teaching and assessment was conducted in English; or

Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA),or Trinity College London Certificate in Teaching English to Speakers of Other Languages (CertTESOL);or

Successful completion of all primary education (being the equivalent of New Zealand primary school years 1 to 8) and at least three years of secondary education (being the equivalent of three years from New Zealand secondary school years 9 to 13) at schools in either New Zealand,,Australia,Canada, the Republic of Ireland, South Africa, the United Kingdom and the United States one of the countries listed in Rule 18.5 where the student was taught using English as the language of instruction; or

Successful completion of at least five years of secondary education (being the equivalent of New Zealand secondary school years 9 to 13) at schools in either New Zealand, Australia, Canada, the Republic of Ireland, South Africa, the United Kingdom and the United States where the student was taught using English as the language of instruction; or

Successful completion of a Bachelor's Degree, Graduate Certificate, Graduate Diploma, Bachelor Honours degree, Postgraduate Certificate, Postgraduate Diploma, Masters' Degree or Doctoral Degree, the language of instruction of which must be in English and which must be from a tertiary education provider from New Zealand, Australia, Canada, the Republic of Ireland, South Africa, the United Kingdom or the United States or

Successful completion of one of the following internationally recognised proficiency tests listed below to the level required of the programme of study and with all scores achieved in a single test during the two years preceding the proposed date of enrolment


IELTS test - Academic score of 5.5 with no band score lower than 5
TOEFL Paper based test (pBT) - Score of 550 (with an essay score of 5 TWE)
TOEFL Internet based test (iBT) - Score of 46 (with a writing score of 14)
Cambridge English Examination - B2 First or B2 First for schools with a score of 162. No less than 154 in each skill
OET - Minimum of Grade C or 200 in all sub-tests
NZCEL - a) Expiring Level b) Current: a) Level 4 (General) or (Workplace) b) Level 4 (General) or (Employment)
Pearson Test of English (Academic) - PTE (Academic) score of 42 with no band score lower than 36
Language Cert - B2 Communicator International ESOL Written (LRW) HIGH PASS with no less than 25/50 in each skill and Spoken (S) PASS
Trinity ISE - ISE II with no less than merit in any band

* New versions of some NZCEL qualifications, and in some cases new qualifications, were published on 13 June 2017. These are intended to replace pre-existing versions and qualifications, which have been given expiring status until discontinued on 31 December 2019. (a) denotes expiring (b) denotes current

All SIT2LRN courses require you to have a computer and internet access. Students are required to use their SIT webmail only for all SIT2LRN communications. All course materials and information, including assessments and due dates, are located on the online Blackboard system. Once you have been accepted into a programme you will receive an Important Information Booklet that includes information that you can use to familiarise yourself with our online Blackboard learning environment. From the intake start date you will have access to the online course materials to work through.

Facilitator Assistance: During the enrolled intake period, students have email access to Facilitators, who endeavour to respond to emails within 48 hours (week days only).  All students are required, within the first two weeks of an intake, to send an email to their Facilitator confirming their start on the programme of study.  Students who have not emailed their facilitator or embarked upon their course of study by the end of the 2nd week of an intake, will be Faculty Withdrawn from the programme.  Such withdrawals may impact on future access to SIT Zero Fees Scheme and Student Direct Material Costs are still liable for payment.

Progress reports are sent out 6-8 weeks after the end of each intake.

We recommend students new to SIT2LRN read through the Frequently Asked Questions section of our website for further study and enrolment information.

Please use the following checklist to ensure that all relevant information and documentation has been included. Remember, your application will be assessed based on the information that you provide us with.  Processing of your application will be delayed if we need to come back to you for missing information.

  • I have read all sections of the Programme Information on this page
  • I have read the SIT2LRN Frequently Asked Questions section
  • I have met all admission criteria for the programme (found under Application Criteria)
  • I have met all the criteria for individual papers (found under Course Content).
  • I have selected the paper(s) I wish to study
  • I have selected intake(s) (I have selected alternate intakes rather than overlapping intakes)
  • I know my intended payment method
  • If my organisation/company is paying for my studies, I have a completed and approved purchase order to attach to my online application.  I am aware that should my organisation or company not pay my fees, these will become my responsibility.
  • New students – I have provided an active NSN in the name I am enrolling in or I have verified ID and will attach it to my online application.
  • New students – I will attach academic documentation (NZQA record of achievement/academic transcripts/certificates).  These do not need to be verified. (If you do not have any academic documentation to support your application, please attach a comprehensive CV outlining your education and work experience).
  • I have computer access, an Internet connection and access to software to create electronic documents e.g. Microsoft Word or Open Office

What is the Zero Fees Scheme?

The Zero Fees Scheme means we do not charge tuition fees. However, there is a Student Direct Material Cost that you need to pay. The administration fee is for processing your application and the Student Direct Material Cost gives you secure access to Blackboard® our online learning environment and to student support services throughout your study with us.

Who qualifies for the Zero Fees Scheme?

  • A New Zealand citizen completing the full qualification or 
  • An Australian citizen/New Zealand Resident or Permanent Resident who will be residing in New Zealand for the duration of your enrolment.

Instructions to help you with your application:

  1. Read the Programme Information on this page and the SIT2LRN Frequently Asked Questions and find out if you meet the application criteria for both the programme and the unit/s you wish to study.
  2. Check your eligibility for Zero Fees. If you are not eligible to study under this scheme, please call 
    0800 748 257 for further options.
  3. Complete your online enrolment checking that:

If you are a new student …

  • Provide an active NSN number in the name you are enrolling in (contact NZQA on 0800 697 296 to get your NSN number if you do not know it);
  • If you do not have an active NSN, then attach a copy of your verified ID in the name you are enrolling in.
  • If you are a Resident or Permanent resident of NZ, please provide a copy of proof of residency;
  • Attach all academic documentation to support your application including copies of any certificates of courses you have undertaken / NZQA record of achievement / transcripts / CV;

Attach supporting documents as required andoutlined on the previous page.

  1. Please check that you have included all the required information and supporting documents. Your application will be assessed based on the information that you provide.  Missing information will delay the processing of your application.
  2. Please scan and email all additional documentation to sit2lrn@sit.ac.nz.

What happens next?

  • You will receive an automatic email confirmation when we receive your online application. Processing may take up to three weeks. However, we will get in touch with you sooner if we require further documentation.
  • Once your application has been accepted you will be sent a conditional offer of acceptance with an invoice and instructions on how to make payment.
  • Once we have received your payment (or if you have opted to pay by Credit Card, Student Loan or Purchase Order) you will be sent an Enrolment Confirmation Letter and Important Information Booklet. Closer to the start of the intake you will receive a Time To Get Started Letter which will give you all the necessary information, tools and guidance to start your study with us.

To satisfactorily complete the New Zealand Diploma in Tourism and Travel (Level 5) and be awarded this qualification the student must successfully achieve:

  • A minimum of 120 credits in accordance with the programme schedule for the New Zealand Diploma in Tourism and Travel (Level 5).
  • The student will normally be expected to complete the New Zealand Diploma in Tourism and Travel (Level 5) full-time over one year or part-time over four years.

Please note: students failing to engage in study as per programme requirements may forfeit the Zero Fees Scheme entitlement.

Assessments for this programme may include, but are not limited to:

  • Assignments
  • Case studies
  • Presentations
  • Reports
  • Tests/Examinations

All requirements for assessment must be submitted by the advised time and date. Late assignments will not be accepted unless an extension has been requested at least 3 working days prior to the assessment due date.

For more information on required and recommended textbooks for this course please refer to the textbook list here

Please note that textbooks need to be ordered at least 3-4 weeks prior to the commencement of your study

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