New Zealand Certificate in Business (First Line Management) (Level 4)

New Zealand Certificate in Business (First Line Management) (Level 4)

New Zealand Certificate in Business (First Line Management) (Level 4)

New Zealand Certificate in Business (First Line Management) (Level 4)

To gain the technical skills and knowledge directly relevant to leading teams to achieve workplace objectives.

To provide the people and affective skills and knowledge for managing relationships within a workplace environment.

To produce dedicated, professional practitioners who hold a qualification which is well regarded by employers. 

Key Details
SIT2LRN Distance Learning

17 weeks full-time

Up to two years part-time

Study Modes:
Distance Learning

2024 Intake 4: 05 August to 29 November - Applications Close 22 July 2024

2025 Intake 1: 10 February to 06 June - Applications Close 27 January 2025

2025 Intake 2: 17 March to 11 July - Applications Close 03 March 2025

2025 Intake 3: 16 June to 10 October - Applications Close 02 June 2025

2025 Intake 4: 04 August to 28 November - Applications Close 21 July 2025


Fees Free

First year of tertiary study

Tuition Fee: $0    Check eligibility


SIT Zero Fees Scheme

  • Tuition Fee: $0   Check eligibility
  • Direct material Cost: $7.00 per credit (incl GST)

(e.g. $700 for 100 credit course)


International Fees



Unsure which one is for me? Check Fees Eligibility Check my options



For New Students to this Programme of Study:

Please undertake 4 papers to complete this programme.





The purpose of this qualification is to provide Aotearoa New Zealand with people who can lead effective teams and manage workflows to achieve team and/or entity objectives, when employed in first line management roles.

Graduates of this qualification will be able to:

  • Lead teams and manage workflows in an effective and ethical manner, in accordance with nga kaupapa o te Tiriti o Waitangi (the principles of the Treaty of Waitangi), and in a multi-cultural environment.
  • Manage workflows in an operational context to achieve team objectives.
  • Assess actual and/or potential issue(s) and respond appropriately to entity management to contribute to entity objectives.
  • Motivate a team to achieve the team's objectives and contribute to the entity's objectives.
  • Communicate to develop effective relationships with team members and stakeholders.
  • Promote an inclusive environment to value diversity for positive performance for the entity.
  • Apply leadership styles effectively in different environments.
  • Behave professionally and ethically and in a socially and culturally responsible manner, and apply personal and interpersonal skills to lead teams and manage workflows for the performance of the entity


The aim of this course is to develop knowledge, skills and attributes to resolve factors that impact on a business entity and promote workplace relationships.

Internal factors

Resolution factors

Workplace relationships factors


The aim of this course is to develop knowledge, skills and attributes to lead effective teams.

Leadership styles

Communication factors

Behavioural factors


The aim of this course is to develop knowledge, skills and attributes to motivate a team and manage team workflow.

Team objective factors

Workflow management factors


The aim of this course is to develop knowledge, skills and attributes to manage workflow and address performance and workflow variation.

Workflow factors

Resource allocation factors

Staff factors

Graduates of this qualification may be employed in management roles such as a first line manager in a variety of business, cultural, or community contexts.

General Admission

To be admitted to this programme applicants must hold one of the following:

40 credits at NCEA Level 1, including 10 Literacy credits and 10 Numeracy

credits; or a recognised equivalent;


New Zealand Certificate in Business (Administration and Technology) (Level 3) [Ref: 2452]; or New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3) [Ref: 2453]; or New Zealand Certificate in Business (Introduction to Small Business) (Level 3) [Ref: 2454]; 


a relevant qualification at NZQF Level 2 or above;


a recognised equivalent

Special admission

Any akonga who is 20 years of age or older and has not reached the general admission requirements for their intended programme is eligible for Special Admission. Te Pukenga works with the akonga to ensure they are prepared for their intended programme.

Discretionary admission

Any akonga who is not yet 20 years of age and has not reached the general admission requirements for their intended programme may be eligible for Discretionary Admission. In assessing whether to grant Discretionary Admission, the delegated authority focuses on the applicant’s level of preparedness for their intended programme.

English language requirements

All applicants (international and domestic) for whom English or te reo Māori is not a first language need to provide evidence that they have the necessary English language proficiency required for the programme. International applicants are required to have an IELTS score of 5.5 (general or academic) with no individual band lower than 5 from one test taken in the preceding two years, or an equivalent described in NZQA Rules.

Applicants must have access to a workplace environment to be able to undertake the various assessments. Therefore, this course is best suited for those currently in employment or those who will have access to a workplace environment that will allow them to complete the assessments.

All SIT2LRN courses require you to have a computer and internet access. Students are required to use their SIT webmail only for all SIT2LRN communications. All course materials and information, including assessments and due dates, are located on the online Blackboard system. Once you have been accepted into a programme you will receive an Important Information Booklet that includes information that you can use to familiarise yourself with our online Blackboard learning environment. From the intake start date you will have access to the online course materials to work through.

Facilitator Assistance:  During the enrolled intake period, students have email access to Facilitators, who endeavour to respond to emails within 48 hours (week days only).  All students are required, within the first two weeks of an intake, to send an email to their Facilitator confirming their start on the programme of study.  Students who have not emailed their facilitator or embarked upon their course of study by the end of the 2nd week of an intake, will be Faculty Withdrawn from the programme.  Such withdrawals may impact on future access to SIT Zero Fees Scheme and Student Direct Material Costs are still liable for payment.

Progress reports are sent out 6-8 weeks after the end of each intake.

We recommend students new to SIT2LRN read through the Frequently Asked Questions section of our website for further study and enrolment information.

Please use the following checklist to ensure that all relevant information and documentation has been included. Remember, your application will be assessed based on the information that you provide us with.  Processing of your application will be delayed if we need to come back to you for missing information.

  • I have read all sections of the Programme Information on this page
  • I have read the SIT2LRN Frequently Asked Questions section
  • I have met all admission criteria for the programme (found under "Application Criteria")
  • I have met all the criteria for individual papers (found under "Course Content").
  • I have selected the paper(s) I wish to study
  • I have selected intake(s) (I have selected alternate intakes rather than overlapping intakes)
  • I know my intended payment method
  • If my organisation/company is paying for my studies, I have a completed and approved purchase order to attach to my online application.  I am aware that should my organisation or company not pay my fees, these will become my responsibility.
  • New students – I have provided an active NSN in the name I am enrolling in or I have verified ID and will attach it to my online application.
  • New students – I will attach academic documentation (NZQA record of achievement/academic transcripts/certificates).  These do not need to be verified. (If you do not have any academic documentation to support your application, please attach a comprehensive CV outlining your education and work experience).
  • I have computer access, an Internet connection and access to software to create electronic documents e.g. Microsoft Word or Open Office

What is the Zero Fees Scheme?

The Zero Fees Scheme means we do not charge tuition fees. However, there is a Student Direct Material Cost that you need to pay. The administration fee is for processing your application and the Student Direct Material Cost gives you secure access to Blackboard® our online learning environment and to student support services throughout your study with us.

Who qualifies for the Zero Fees Scheme?

  • A New Zealand citizen completing the full qualification or 
  • An Australian citizen/New Zealand Resident or Permanent Resident who will be residing in New Zealand for the duration of your enrolment.

Instructions to help you with your application:

  1. Read the Programme Information on this page and the SIT2LRN Frequently Asked Questions and find out if you meet the application criteria for both the programme and the unit/s you wish to study.
  2. Check your eligibility for Zero Fees. If you are not eligible to study under this scheme, please call 
    0800 748 257 for further options.
  3. Complete your online enrolment checking that:

If you are a new student …

  • Provide an active NSN number in the name you are enrolling in (contact NZQA on 0800 697 296 to get your NSN number if you do not know it);
  • If you do not have an active NSN, then attach a copy of your verified ID in the name you are enrolling in.
  • If you are a Resident or Permanent resident of NZ, please provide a copy of proof of residency;
  • Attach all academic documentation to support your application including copies of any certificates of courses you have undertaken / NZQA record of achievement / transcripts / CV;

Attach supporting documents as required and outlined on the previous page.

  1. Please check that you have included all the required information and supporting documents.  Your application will be assessed based on the information that you provide.  Missing information will delay the processing of your application.
  2. Please scan and email all additional documentation to

What happens next?

  • You will receive an automatic email confirmation when we receive your online application. Processing may take up to three weeks. However, we will get in touch with you sooner if we require further documentation.
  • Once your application has been accepted you will be sent a conditional offer of acceptance with an invoice and instructions on how to make payment.
  • Once we have received your payment (or if you have opted to pay by Credit Card, Student Loan or Purchase Order) you will be sent an Enrolment Confirmation Letter and Important Information Booklet. Closer to the start of the intake you will receive a Time To Get Started Letter which will give you all the necessary information, tools and guidance to start your study with us.

To satisfactorily complete the New Zealand Certificate in Business (First Line Management) (Level 4) (front line leadership) programme of study, and be awarded the New Zealand Certificate in Business (First Line Management) (Level 4) qualification the student must successfully achieve:

  • A minimum of 60 credits in accordance with the Programme schedule for the New Zealand Certificate in Business (First Line Management) (Level 4) programme of study.
  • The student will normally be expected to complete the New Zealand Certificate in Business (First Line Management) (Level 4) programme of study full-time over six months or part-time over four years..


This qualification builds on from:

Graduates of this qualification may progress to:

Assessments for this programme typically include essays, analytical business reports, question-and-answer assessments and practical assessments. There are no exams for this programme. The programme requires access to a business or organisational workplace. This could be:

  • Your current workplace
  • A family business
  • A voluntary organisation (church, playgroup, sports club etc.)


For more information on required and recommended textbooks for this course, please refer to the textbook list here.


Please note that textbooks need to be ordered at least 3-4 weeks prior to the commencement of your study

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