Please note: course content for 2013 is currently under review and may be subject to change.
DHTM101 Tourism and Hospitality Studies 1
This subject introduces students to a range of issues and concepts that are relevant to the hotel and tourism industries. The paper will provide an awareness of the patterns and trends in tourism, both on a global scale and with reference to the three kinds of whole tourism systems affecting New Zealand.
DHTM102 Personal Communications for Tourism and Hospitality
This paper explores the theories and practices of communications as they pertain to hotel and tourism management. Topics covered include the communications model, verbal and nonverbal communication, interpersonal and cultural communications, effective writing, persuasion and motivation and organisational communications. This paper provides both theoretical and practical information.
DHTM103 Introduction to Tourism and Hospitality Marketing
A paper designed to introduce students to the concept and functions of marketing within the tourism and hotel industries. In particular the paper focuses on developing an understanding of how tourism and hospitality managers can stay close to their customers, be aware of their competitors' actions, and keep abreast of market trends within their operating environment.
DHTM104 Introduction to Tourism and Hospitality Management
This subject introduces students to concepts, theories and practical examples of organisations and the fundamentals of managing these organisations within the hotel and tourism industries. The paper will provide an awareness of tourism businesses and form a knowledge base which students may draw on as they progress through their academic career.
DHTM105 Food and Beverage Management
This paper examines the management of food and beverage facilities, focusing on strategic, managerial and operational impacts on product and service quality, and organisational profitability.
DHTM106 Financial Analysis for Tourism and Hospitality
This paper introduces students to accounting practices that underpin financial information that is used in management planning, control and decision making processes integral to achieving organisational objectives. It offers students an understanding of the ‘language of business’ essential for those who wish to participate in these processes. It introduces students to the concepts of reading, understanding and interpreting financial information. It also introduce students to some of the business activities and financial management issues, particularly in service organisations such as hotels and airlines.
DHTM107 Hotel Operations
This paper looks at the hotel industry specifically front office, housekeeping skills and the successful ways to manage this area. The accommodation sector forms a large part of the hospitality industry and there is an increasing need for employees within this sector to understand the management principles and issues concerning rooms division from both the front office and housekeeping perspective.
DHTM108 Tourism and Hospitality Sales and Promotion
This paper will introduce students into the world of promotion in the hotel and tourism industries. It includes areas such as public relations, advertising, personal selling, designing and managing products, which involves pricing strategies and distribution options.
DHTM201 Tourism and Hospitality Studies ll
This paper builds on DHTM101, and includes consideration of issues such as ecotourism, sustainability and authenticity in tourism. In this paper the focus widens from elements of whole tourism systems to the interactions of these systems with their environments.
DHTM202 Human Resource Management in the Tourism and Hospitality Industry
This paper introduces the understanding of principles and practices of human resource management to help maximise the potential of your employees. This includes topics like legislation requirements in business, human resource planning, training and development.
DHTM203 Tourism and Hospitality Research and Analysis
This paper will give students an understanding of the research process and basic statistics, important in making business decisions. The paper will help students understand the importance of collection, analysis, interpretation and presentation of research results in tourism management decisions. It aims to provide a basic introduction to research planning and design, including data collection and data analysis techniques applicable to tourism and business research.
DHTM204 Tourism and Hospitality Services Management
This paper will link marketing, human resource management and food and beverage together. Students will learn why the customer is considered the centre of the organisation. At the end of this paper students will have developed skills in organisational strategies and service management techniques.
DHTM205 Strategic Management for Tourism and Hospitality Enterprises
This paper will give students an advanced knowledge and understanding of various theories and practices in strategic management, applicable to organisations in tourism and hotel industries. The paper will also build on strategic issues earlier learnt in the programme.
DHTM206 Hospitality and Tourism Financial Management
This paper enables the student to use financial and operating information for management in planning, control, evaluation and decision making. It develops the skills for understanding, interpreting and using management accounting and other financial information, mainly in the hotel environment.
DHTM207 Employment Relations and Law for Tourism and Hospitality
This paper concentrates on the legal environment and employee relations. As tourism organisations operate in a complex legal environment, managers must be aware of the business implications of the legal requirements of operations in their industry, and understand their legal obligations to guests and staff. Employee relations affect the environment within which business decisions are made, and as such the employment relations system in New Zealand has many implications for the operation of the various sectors of the tourism industry.
DHTM208 Entrepreneurship in Tourism and Hospitality
This paper examines entrepreneurship, new venture creation and innovation in tourism and hospitality industries. Its main aim is to equip students with knowledge, skills, and conceptual frameworks that assist in recognising and assessing inputs to the entrepreneurial process, in planning and creating a new venture, and in managing it successfully through establishment and growth.