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New Zealand Diploma in Information Technology Technical Support (Level 5) - Invercargill

Qualification: Diploma
Level: 5
Dates:

2020 Semester 1: 10 February to 26 June

2020 Semester 2: 13 July to 06 November

Duration:

One year full-time

Location: Invercargill
Credits: 120

Technical skills

  • Select, install and configure IT hardware and systems software to meet organisational requirements
  • Apply a broad operational knowledge of networking and associated services and technologies to meet typical organisational requirements
  • Configure and administer systems and applications to meet typical organisational IT support requirements
  • Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements
  • Troubleshoot and resolve a range of common system problems using appropriate tools and procedures
  • Identify common issues related to IT security and apply a range of solutions
  • Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements

Core IT skills

  • Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems
  • Apply the fundamentals of interaction design concepts and practice to enhance interface design
  • Apply the principles of software development to create simple working applications
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional
  • Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role
  • Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes

ITC501 Information Technology Operations
The learner will apply essential knowledge and concepts of computer hardware, operating systems, applications and networks.

ITC502 Fundamentals of Programming and Problem Solving
Apply the principles of software development to create simple working applications.

ITC 503 Professional Practice
To provide students with the knowledge to apply professional, legal and ethical principles and practices in a socially responsible manner and apply communication, personal and interpersonal skills relevant to IT roles.

ITC 504 Enterprise
To assist students to demonstrate understanding of the development of effective IT solutions for enterprise.

ITC505 Introduction to networks
To introduce fundamental concepts and technologies in networking and implement a simple network.

ITC506 Operating Systems
To introduce key operating systems concepts and administer a computer system.

ITC507 Technical Support
To introduce IT service management and trouble shoot and resolve a range of common system, networking, application and security problems, using appropriate tools and procedures.

ITC508 Database Administration
To introduce key database concepts as well as manage and administer a relational database.

This programme is eligible for the Zero Fees Scheme.

  • NO tuition fees
  • 2019 direct material costs $1131 (GST Inclusive)

International Fees can be found here.

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer and entry level network administrator, network engineer and applications support analyst roles.

Graduates will have an awareness of the IT environment, appreciate the needs of users and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice as part of a team, or independently with a broad level of supervision. 

Businesses, organisations and communities will benefit by having IT professionals with technical support skills that will be internationally relevant.

Graduates will have an awareness of the IT environment, appreciate the needs of users and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice as part of a team, or independently with a broad level of supervision. 
Businesses, organisations and communities will benefit by having IT professionals with technical support skills that will be internationally relevant

School Leavers 

All applicants should be over the age of 16 years and have achieved one of the following :

NCEA Level 2
60 credits at Level 2 or above, preferably including english, mathematics and science plus 20 credits from any level. In addition the literacy and numeracy requirements for NCEA Level 1 must be met as follows:

Literacy requirement
Minimum of 10 credits through either specified assessment standards - available through a range of subjects and English for Academic Purposes unit standards 22750 and 22751, or unit standards - package of three literacy unit standards 26622, 26624, 26625 (all three required).

Numeracy requirement
Minimum of 10 credits through either achievement standards - specified assessment standards available through a range of subjects, or unit standards - package of three numeracy unit standards 26623, 26626, 26627 (all three required), and/or

Successful completion of one of the following or equivalent programme of study, knowledge, skills and experience:

  • New Zealand Certificate in Computing (Intermediate User) (Level 3) 
  • New Zealand Certificate in Computing (Advanced User) (Level 4) 
  • New Zealand Certificate in Information Technology Essentials (Level 4) 
  • New Zealand Certificate in Information Technology (Level 5) 

Mature Applicants (20 years of age and above)
Successful completion of one of the following or equivalent programme of study, knowledge, skills and experience:

  • New Zealand Certificate in Computing (Intermediate User) (Level 3) 
  • New Zealand Certificate in Computing (Advanced User) (Level 4) 
  • New Zealand Certificate in Information Technology Essentials (Level 4) 
  • New Zealand Certificate in Information Technology (Level 5) 

 

English Language Requirements

Applicants, whose first language is not English, or who come from a country where the language of instruction in schools is not English, are required to provide evidence of having achieved one of the following

NCEA Level 3 with University Entrance, or

an International Baccalaureate Diploma or Cambridge A- level qualification for which the teaching and assessment was conducted in English; or

Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA),or Trinity College London Certificate in Teaching English to Speakers of Other Languages (CertTESOL);or

Successful completion of all primary education (being the equivalent of New Zealand primary school years 1 to 8) and at least three years of secondary education (being the equivalent of three years from New Zealand secondary school years 9 to 13) at schools in either New Zealand,,Australia,Canada, the Republic of Ireland, South Africa, the United Kingdom and the United States one of the countries listed in Rule 18.5 where the student was taught using English as the language of instruction; or

Successful completion of at least five years of secondary education (being the equivalent of New Zealand secondary school years 9 to 13) at schools in either New Zealand, Australia, Canada, the Republic of Ireland, South Africa, the United Kingdom and the United States where the student was taught using English as the language of instruction; or

Successful completion of a Bachelor's Degree, Graduate Certificate, Graduate Diploma, Bachelor Honours degree, Postgraduate Certificate, Postgraduate Diploma, Masters' Degree or Doctoral Degree, the language of instruction of which must be in English and which must be from a tertiary education provider from New Zealand, Australia, Canada, the Republic of Ireland, South Africa, the United Kingdom or the United States or

Successful completion of one of the following internationally recognised proficiency tests listed below to the level required of the programme of study and with all scores achieved in a single test during the two years preceding the proposed date of enrolment


IELTS test - Academic score of 5.5 with no band score lower than 5
TOEFL Paper based test (pBT) - Score of 550 (with an essay score of 5 TWE)
TOEFL Internet based test (iBT) - Score of 46 (with a writing score of 14)
Cambridge English Examination - B2 First or B2 First for schools with a score of 162. No less than 154 in each skill
OET - Minimum of Grade C or 200 in all sub-tests
NZCEL - a) Expiring Level b) Current: a) Level 4 (General) or (Workplace) b) Level 4 (General) or (Employment)
Pearson Test of English (Academic) - PTE (Academic) score of 42 with no band score lower than 36
Language Cert - B2 Communicator IESOL (LRWS) with HIGH PASS and no less than Pass in each skill
Trinity ISE - ISE II with no less than merit in any band

* New versions of some NZCEL qualifications, and in some cases new qualifications, were published on 13 June 2017. These are intended to replace pre-existing versions and qualifications, which have been given expiring status until discontinued on 31 December 2019. (a) denotes expiring (b) denotes current

For students to have satisfactorily completed this programme and be eligible for award of the qualification, New Zealand Diploma in Information technology Technical Support (Level 5), they must have successfully met all assessment requirements and successfully completed all eight 15 credit papers.  This amounts to successful programme completion of 120 credits in accordance with the programme schedule.

Please note that students failing to attend 80% of the timetabled programme hours may forfeit zero fees entitlement.

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