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4736 Diploma in Hotel and Tourism Management - SIT2LRN Distance Learning

Qualification: Diploma
Level: 6
Dates:

Intake 1: 13/02/2017 to 09/06/2017 - Applications close 23/01/2017

Intake 2: 10/04/2017 to 04/08/2017 - Applications close 20/03/2017

Intake 3: 26/06/2017 to 20/10/2017 - Applications close 05/06/2017

Intake 4: 14/08/2017 to 08/12/2017 - Applications close 24/07/2017

Duration:

2 years fulltime

Intakes are 17 weeks long.

 

The Diploma in Hotel and Tourism Management is expiring at the end of 2018 and has been replaced with the New Zealand Diploma in Tourism and Travel (Level 5) and New Zealand Diploma in Tourism and Travel (Level 6). In 2017 the Diploma in Hotel and Tourism Management is only available to returning students to enable them to complete the qualification. All other applicants should go to the New Zealand Diploma in Tourism and Travel (Level 5) and New Zealand Diploma in Tourism and Travel (Level 6). webpage and complete the online application form found there.

Location: SIT2LRN Distance Learning
Credits: 240

Can you see yourself as a manager of your own successful tourism business? This diploma will help you get there by providing you with the skills and knowledge for the hotel and tourism industry, and preparing you for employment in positions within New Zealand and internationally.

The programme has a strong focus on management practices in the hotel and tourism industries, and on the skills needed for lifelong learning in a changing global business environment.

The programme aims to develop dedicated professionals and to equip them with a qualification that is highly regarded by employers and the community.

Year One Papers: All papers are compulsory and must be completed in the order listed below.

HTM101 Tourism and hospitality studies I (Level 5) 15 credits

This paper introduces students to a range of issues and concepts that are relevant to the hotel and tourism industries. The paper will provide an awareness of the patterns and trends in tourism, both on a global scale and with reference to the three kinds of tourism systems affecting New Zealand. 

Assessment:  Three internal assessments (report/essay format). There is no examination for this paper.

HTM102 Personal communications for tourism and hospitality (Level 5) 15 credits

This paper explores the theories and practices of communications as they pertain to hotel and tourism management. Topics covered include the communications model, verbal and non-verbal communication, interpersonal and cultural communications, effective writing, persuasion and motivation and organisational communications. This paper provides both theoretical and practical information. 

Assessment:  Three internal assessments (email/report/ essay format) and one external examination.

HTM103 Introduction to tourism and hospitality marketing (Level 5) 15 credits

This paper is designed to introduce students to the concept and functions of marketing within the hotel and tourism industries. In particular the paper focuses on developing an understanding of how tourism and hospitality managers can stay close to their customers, be aware of their competitors' actions and keep abreast of market trends within their operating environment. 

Assessment: Two internal assessments (report format) and one external examination.

HTM104 Introduction to tourism and hospitality management (Level 5) 15 credits

This paper introduces students to concepts, theories and practical examples of organisations and the fundamentals of managing these organisations within the hotel and tourism industries. The paper will provide an awareness of tourism businesses and form a knowledge base which students may draw on as they progress through their academic career.

Assessment: Two internal assessments (report/essay format) and one external examination.

HTM105 Food and beverage management (Level 5) 15 credits

This paper examines the management of food and beverage facilities focusing on strategic, managerial and operational impacts on product and service quality and organisational profitability.

Application criteria: It is recommended that HTM101, 102, 103 and 104 papers are completed prior to enrolling in this paper.

Assessment:  One internal portfolio and one external examination.

HTM106 Financial analysis for tourism and hospitality (Level 5) 15 credits

This paper presents a financial statement user perspective in understanding financial information and issues. Links are developed between activities mainly in hotel and tourism organisations with accounting information. The topics include understanding financial statements, management of cash and credit, revenues and expenses, behaviour costs, issues concerning assets, liabilities and shares.

Application criteria: It is recommended that HTM101, 102, 103 and 104 papers are completed prior to enrolling in this paper.

Assessment: Two internal assessments and one external examination.

HTM107 Hotel operations (Level 5) 15 credits

This paper looks at the hotel industry, specifically front office, housekeeping skills and the successful ways to manage these areas. The accommodation sector forms a large part of the hospitality industry and there is an increasing need for employees within this sector to understand the management principles and issues concerning room division from both the front office and housekeeping perspective. 

Assessment: Two internal open book assessments and one external examination.

HTM108 Tourism and hospitality sales and promotion (Level 5) 15 credits

This paper will introduce candidates into the world of promotion in the hotel and tourism industries. It includes areas such as public relations, advertising, personal selling, designing and managing products which involves pricing strategies and distribution options.

Assessment:  Two internal assessments (report format) and one external examination.

Year Two Papers: All papers are compulsory and must be completed in the order listed below.

HTM201 Tourism and hospitality studies II (Level 6) 15 credits

This paper builds on HTM101 including consideration of issues such as eco-tourism, sustainability and authenticity in tourism. In this paper the focus widens from elements of whole tourism systems to the interactions of these systems with their environments.

Application criteria: Prerequisite paper HTM101.

Assessment:  Two assessments and one external examination.

HTM202 Human resource management in the tourism and hospitality industry (Level 6) 15 credits 

This paper introduces the understanding of principles and practices of human resource management to help maximise the potential of employees. This includes topics like legislation requirements in business, human resource planning, training and development.

Application criteria: Prerequisite paper HTM104.

Assessment: Two assessments and one external examination.

HTM203 Tourism and hospitality research and analysis (Level 6) 15 credits

This paper will give candidates an understanding of the research process and basic statistics important in making business decisions. The paper will help candidates understand the importance of collection, analysis, interpretation and presentation of research results in tourism management decisions. It aims to provide a basic introduction to research planning and design, including data collection and data analysis techniques applicable to tourism and business research.

Application criteria: Prerequisite paper HTM102.

Assessment: Two assessments and one external examination.

HTM204 Tourism and hospitality services management (Level 6) 15 credits 

This paper will link marketing, human resource management with food and beverage.

Candidates will learn why the customer is considered the centre of the organisation. At the end of this paper candidates will have developed skills in organisational strategies and service management techniques.

Application criteria: Prerequisite paper HTM103.

Assessment: Two assessments and one external examination.

HTM205 Strategic management for tourism and hospitality enterprises (Level 6) 15 credits

This paper will give candidates an advanced knowledge and understanding of various theories and practices in strategic management applicable to organisations in the hotel and tourism industry. The paper will also build on strategic issues previously learnt in the programme.

Application criteria: Prerequisite paper HTM104 and HTM204.

Assessment: Two assessments and one external examination.

HTM206 Tourism and hospitality financial management (Level 6) 15 credits

The aim of this paper is to develop a candidate’s skill in understanding, interpreting and using management accounting and other financial information mainly in the hotel environment. It will enable each candidate to use financial and operating information for management in planning, control, evaluation and decision making.

Application criteria: Prerequisite paper HTM106.

Assessment: Two assessments and one external examination.

HTM207 Employment relations and law for tourism and hospitality (Level 6) 15 credits

This paper builds on knowledge of the New Zealand legal system. As tourism organisations operate in a complex legal environment, managers must be aware of the business implications of the legal requirements of operations in their industry and understand their legal obligations to guests and staff. Employee relations affect the environment within which business decisions are made. As such the employment relations system in New Zealand has many implications for the operation of the various sectors of the tourism industry.

Application criteria: Prerequisite paper HTM104.

Assessment: Two assessments and one external examination.

HTM208 Entrepreneurship in tourism and hospitality (Level 6) 15 credits

This paper examines entrepreneurship, new venture creation and innovation in tourism and hospitality industries.

Application criteria: Prerequisite papers HTM103 and HTM106.

Assessment: Two assessments and one external examination.

The Zero Fees Scheme applies to this course, so there are no tuition fees as long as you are a New Zealand citizen, resident/permanent resident (residing in NZ), BUT there is a student direct material cost per credit of study undertaken, plus a non-refundable administration fee of $50.00 for each application processed, and the required textbook/s listed below. You must maintain satisfactory academic progress to retain your Zero Fees Scheme entitlement.

Zero Fees Scheme – applies to NZ citizens and residents/permanent residents (residing in NZ). 2017 Cost (NZ$) $7.50 per credit + admin fee $50.00 per application (e.g. $800.00 for 100 credit course) - includes GST

International Students $100.00 per credit.

Fees must be paid by the due date shown on the invoice.

Withdrawals & Transfers

  • Early withdrawals within the first week of the intake starting are entitled to a full refund of the Student Direct Material Costs but not the non-refundable administration fee of $50.
  • Withdrawals have to be requested within 75% of the intake, withdrawals after the early withdrawal date are not eligible for a refund.
  • Transfer requests have to be within the first two weeks of the intake starting and will incur a $50 transfer fee. Transfers can only occur to a subsequence intake within the same calendar year.

All SIT2LRN courses are approved by Studylink. Any queries regarding Studylink allowances, loans, and terms and conditions should be made directly to Studylink on 0800 88 99 00 or www.studylink.govt.nz.

Graduates from the Diploma in Hotel and Tourism Management programme will have acquired both an enhanced ability to learn independently, and the potential to develop further skills through experience. They will have a strong knowledge of business skills that can be directly applied to tourism and hotel management.

This course pathways into the third year of SIT’s Bachelor of Hotel Management.

Graduates will be able to pursue professional careers, both nationally and internationally, in the following areas within the hotel and tourism industries:

  • Human resource management
  • Strategic management
  • Financial management
  • Marketing management
  • Hotel operations
  • Food and beverage management

All applicants should have a keen interest in hotel and tourism management and demonstrate academic attributes which indicate a reasonable likelihood of successful completion of the programme.

School Leavers
School leavers must be a minimum of 18 years of age, with a minimum of 4 years secondary education. School leavers should have attained a minimum of 48 NCEA credits at Level 2 or 36 NCEA credits at Level 3; or an equivalent academic indicator.

Mature Students
Applicants of 20 years of age or over at time of programme entry, should demonstrate an interest and aptitude for hotel and tourism management which indicates a reasonable likelihood of successful completion of the programme.

Language Requirements
Applicants from countries with an annual student visa approval rate of at least 80 percent, whose first language is not English, or who come from a country where the language of instruction in schools is not English, are required to provide evidence of having passed an NZQA approved English Proficiency Assessment, or one of the following tests of English language competence in accordance with the NZQA rules below:

  • IELTS test – Academic score of 6, with no band score lower than 5.5
  • TOEFL Paper-based test (pBT) – Score of 550 (with an essay score of 5 TWE)
  • TOEFL Internet-based test (iBT) – Score of 60 (with a writing score of 20)
  • University of Cambridge English Examinations – FCE, or FCE for schools, or CAE, or CPE with a score of 169. No less than 162 in each skill
  • NZCEL – Level 4 with the Academic endorsement
  • Pearson Test of English (Academic) – PtoE (Academic) score of 50
  • City & Guilds IESOL  B2 Communicator with a score of 66

Applicants from countries with an annual student visa approval rate below 80 per cent, whose first language is not English, or who come from a country where the language of instruction in schools is not English must provide evidence that they:

  • Have gained NCEA Level 3 and met New Zealand University Entrance requirements or
  • Hold a bachelor’s degree of at least 3 years from New Zealand, Australia, Canada, The Republic of Ireland, South Africa, United Kingdom or United States of America or
  • Have achieved a Certificate in English Language Teaching to Adults, CELTA or
  • Have achieved one of the English Language competence tests specified above.

Suggested study path / combinations

The number of credits selected per intake should depend on work, family, and other commitments. Learners must complete papers in the order that they are listed on the application form. All first year papers must be completed before commencing second year papers.

Full time study is completing 60 credits per alternate intake. The Diploma will take two years to complete studying full time.

The following study paths are guides only; learners may do fewer or more papers, time permitting:

Full time

First year

 

Intake 1 or 2:

101, 102, 103, 104

Intake 3 or 4:

105, 106, 107, 108

Second year

 

Intake 1 or 2: 

201, 202, 203, 204

Intake 3 or 4: 

205, 206, 207, 208

Qualification completed

 

Part time

 

Part time (heavy load)

Part time (average load)

First year

   

Intake 1 or 2:

101, 102, 103

101, 102

Intake 3 or 4:

104, 105

103, 104

Second year

   

Intake 1 or 2: 

106, 107, 108

105, 106

Intake 3 or 4: 

201, 202, 203

107, 108

Third year 

   

Intake 1 or 2: 

204, 205, 206

201, 202

Intake 3 or 4: 

207, 208

Qualification completed

203, 204

Fourth year 

   

Intake 1 or 2: 

 

205, 206

Intake 3 or 4:

 

207, 208

Qualification completed

Additional information

  • As a guideline, one credit equates to approximately 10 hours study within an intake period.  Click HERE to download a Study Load Calculator (spreadsheet).
  • All papers selected within a particular intake must be completed within that intake unless a transfer is requested (conditions apply; see FAQs). 
  • Online enrolments are on a year by year basis and students are welcome to apply for multiple intakes in one enrolment.  Further enrolment is the responsibility of individual students.  There is no automatic enrolment rollover. 

Cross Credits

Students who have previously completed any of the above units through the on-site Bachelor, Diploma, Graduate Certificate or Graduate Diploma Hotel Management programmes, offered in Invercargill and Queenstown, can apply to have the unit(s) cross credited to their record of learning at SIT. This is done by filling in a cross credit application form and attaching proof of achievement. The cross credit application form is available on MySIT or from the Programme Administrator. If you wish to apply for a cross credit, please attach the completed form to your application. Forms can be found at: http://www.sit.ac.nz/Students/Academic-Support

All SIT2LRN courses require you to have a computer and internet access. Students are required to use their SIT webmail only for all SIT2LRN communications. All course materials and information, including assessments and due dates, are located on the online Blackboard system. Once you have been accepted into a programme you will receive an Important Information Booklet that includes information that you can use to familiarise yourself with our online Blackboard learning environment. From the intake start date you will have access to the online course materials to work through.

Facilitator Assistance: During the enrolled intake period, students have email access to Facilitators, who endeavour to respond to emails within 48 hours (week days only).  All students are required, within the first two weeks of an intake, to send an email to their Facilitator confirming their start on the programme of study.  Students who have not emailed their facilitator or embarked upon their course of study by the end of the 2nd week of an intake, will be Faculty Withdrawn from the programme.  Such withdrawals may impact on future access to SIT Zero Fees Scheme and Student Direct Material Costs are still liable for payment.

Progress reports are sent out 6-8 weeks after the end of each intake.

We recommend students new to SIT2LRN read through the Frequently Asked Questions section of our website for further study and enrolment information.

Please use the following checklist to ensure that all relevant information and documentation has been included. Remember, your application will be assessed based on the information that you provide us with.  Processing of your application will be delayed if we need to come back to you for missing information.

  • I have read all sections of the Programme Information on this page
  • I have read the SIT2LRN Frequently Asked Questions section
  • I have met all admission criteria for the programme (found under Application Criteria)
  • I have met all the criteria for individual papers (found under Course Content).
  • I have selected the paper(s) I wish to study
  • I have selected intake(s) (I have selected alternate intakes rather than overlapping intakes)
  • I know my intended payment method
  • If my organisation/company is paying for my studies, I have a completed and approved purchase order to attach to my online application.  I am aware that should my organisation or company not pay my fees, these will become my responsibility.
  • New students – I have provided an active NSN in the name I am enrolling in or I have verified ID and will attach it to my online application.
  • New students – I will attach academic documentation (NZQA record of achievement/academic transcripts/certificates).  These do not need to be verified. (If you do not have any academic documentation to support your application, please attach a comprehensive CV outlining your education and work experience).
  • All year one papers must be completed before commencing year two papers.
  • I understand that all examinations will be completed on-line on Blackboard at a Kip McGrath centre or pre-authorised venue under agreed supervision. If a Kip McGrath venue is not accessible then individual arrangements must be made with SIT2LRN at least one month prior to the date of the exam. I understand that exams are scheduled within the last week of each intake and it is my responsibility to make the necessary arrangements to be available as the dates are strictly non-negotiable. Specific dates for each paper will be indicated on Blackboard at the start of the intake.
  • I have computer access,  an Internet connection and access to software to create electronic documents e.g. Microsoft Word or Open Office

What is the Zero Fees Scheme?

The Zero Fees Scheme means we do not charge tuition fees. However, there is a Student Direct Material Cost that you need to pay and a non-refundable administration fee. The administration fee is for processing your application and the Student Direct Material Cost gives you secure access to Blackboard® our online learning environment and to student support services throughout your study with us.

Who qualifies for the Zero Fees Scheme?

  • A New Zealand citizen completing the full qualification or 
  • An Australian citizen/New Zealand Resident or Permanent Resident who will be residing in New Zealand for the duration of your enrolment.

Instructions to help you with your application:

  1. Read the Programme Information on this page and the SIT2LRN Frequently Asked Questions and find out if you meet the application criteria for both the programme and the unit/s you wish to study.
  2. Check your eligibility for Zero Fees. If you are not eligible to study under this scheme, please call 
    0800 748 257 for further options.
  3. Complete your online enrolment checking that:

If you are a new student …

  • Provide an active NSN number in the name you are enrolling in (contact NZQA on 0800 697 296 to get your NSN number if you do not know it);
  • And you do not have an active NSN, then attach a copy of your verified ID in the name you are enrolling in.
  • And you are a Resident or Permanent resident of NZ, please provide a copy of proof of residency;
  • Attach all academic documentation to support your application including copies of any certificates of courses you have undertaken / NZQA record of achievement / transcripts / CV;

Attach supporting documents as required andoutlined on the previous page.

  1. Please check that you have included all the required information and supporting documents. Your application will be assessed based on the information that you provide.  Missing information will delay the processing of your application.
  2. Please scan and email all additional documentation to sit2lrn@sit.ac.nz.

What happens next?

  • You will receive an automatic email confirmation when we receive your online application. Processing may take up to three weeks. However, we will get in touch with you sooner if we require further documentation.
  • Once your application has been accepted you will be sent a conditional offer of acceptance with an invoice and instructions on how to make payment.
  • Once we have received your payment (or if you have opted to pay by Credit Card, Student Loan or Purchase Order) you will be sent an Enrolment Confirmation Letter and Important Information Booklet. Closer to the start of the intake you will receive a Time To Get Started Letter which will give you all the necessary information, tools and guidance to start your study with us.

For students to be considered to have satisfactorily completed this programme and be eligible for the awarding of the qualification Diploma in Hotel and Tourism Management (Level 6), they must have completed all scheduled course work requirements and assessments, successfully completed assessment requirements for all papers and achieved a total of 240 credits as specified in the programme schedule.

In order to be awarded the Diploma in Hotel and Tourism Management, students must attain the minimum number of prescribed credits as specified in the programme schedule. Please note: students failing to engage in study as per programme requirements may forfeit zero fees entitlement.

The student completing the Diploma in Hotel and Tourism Management will normally be expected to complete the programme over no more than four years. The Head of Faculty may approve longer periods to complete the programme, following consideration by the Board of Studies.

This course pathways into the third year of SIT’s Bachelor of Hotel Management

This means that DHTM graduates can gain the Level 7 degree qualification by completing just one additional year's study - one semester on campus in Invercargill, and one semester in an internship placement in the location of your choice.

  • Assessments for this course typically include essays, written reports and all papers, except HTM101, have a final examination.
  • All examinations will be taken on-line on Blackboard at a Kip McGrath centre or pre-authorised venue under agreed supervision. If a Kip McGrath venue is not accessible to the student, individual arrangements must be made with SIT2LRN at least one month prior to the date of the exam.

Please note that all exams are scheduled within the last week of each intake and students are expected to make the necessary arrangements to be available as the dates are strictly non-negotiable. Specific date for each paper will be indicated on Blackboard at the start of the intake

The following papers in the Diploma in Hotel and Tourism Management require textbooks:

HTM101/ HTM201:

Weaver, D. B., & Lawton, L. (2014). Tourism management (5th ed.). Milton, Australia: John Wiley & Sons Australia.

HTM102:

Barnett, S., & O'Rourke, S. (2011). Communication: Organisation and innovation (3rd ed.). Auckland, New Zealand: Pearson Education New Zealand.

HTM103/ HTM108:

Bowen, J. T., Makens, J., & Kotler, P. R. (2013). Marketing for hospitality and tourism: Pearson new international edition (6th ed.). Upper Saddle River, NJ: Pearson Higher Education USA.

HTM104:

Quinn, R. E., Faerman, S. R., Thompson, M. P., McGrath, M., & St. Clair, L. S. (2011). Becoming a master manager: A competing values approach (5th ed.). Hoboken, NJ: Wiley.

HTM105:

Davis, B., Lockwood, A., Pantelidis, I., & Alcott, P. (2012). Food and beverage management (5th ed.). London, United Kingdom: Routledge.

HTM106:

Compulsory text - Marshall, D. H., McCartney, J. P., van Rhyn, D., McManus, W., & Viele, D. (2009). Accounting: What the numbers mean (Revised 2nd ed.). North Ryde, Australia: McGraw-Hill Education.

Highly recommended text - Jagels, M. (2007). Hospitality management accounting (9th ed.). Hoboken, NJ: John Wiley & Sons, Inc.

HTM107:

Hayes, D. K., & Ninemeier, J. D. (2007). Hotel operations management (2nd ed. ). Upper Saddle River, NJ: Pearson/Prentice Hall.

HTM202:

Rudman, R. (2010). Human resources management in New Zealand (5th ed.). Auckland, New Zealand: Pearson Education New Zealand Ltd.

HTM203:

Saunders, M., Lewis, P., & Thornhill, A. (2012). Research methods for business students (6th ed.). Essex, United Kingdom: Pearson Education Ltd.

HTM204:

Lovelock, C. H., Patterson, P., & Wirtz, J. (2011). Services marketing: An Asian Pacific and Australian perspective (5th ed.). Melbourne, Australia: Pearson Australia.

HTM205:

Hubbard, G., Rice, J., & Galvin, P. (2014). Strategic management: Thinking, analysis, action (5th ed. ). Melbourne, Australia: Pearson Australia.

HTM206:

Jagels, M. (2007). Hospitality management accounting (9th ed.). Hoboken, NJ: John Wiley & Sons, Inc.

HTM207:

Rasmussen, E. (2009). Employment relations in New Zealand (2nd ed.). Auckland, New Zealand: Pearson Education New Zealand Ltd.

Zahra, A. (2008). A guide to the law for tourism and hospitality students (3rd ed.). Auckland, New Zealand: Pearson Education New Zealand Ltd.

HTM208:

Kuratko, D. F. (2013). Entrepreneurship: Theory, process, and practice (9th ed.). Mason, OH: South-Western Cengage Learning.

 

For information and advice about purchasing textbooks, see www.sit.ac.nz/Bookshop.

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