Note: Workplace (WP) access is required to complete some assessments.
The programme is made up of the following unit standards:
US 1993 – Manage small business operations (Level 6) 5 credits
This unit standard is for people who own or, seek to own, or participate in the management of small business operations. People credited with this unit standard are able to: assess location and layout of physical facilities; plan and control production of goods and/or services; assess staffing needs; manage merchandising; and formulate and implement marketing strategies.
US 2930 – Develop and coordinate marketing strategies (Level 6) 10 credits
This unit standard is for people who have or seek responsibility for, or provide advice for, developing the strategic direction and scope of marketing activities. People credited with this unit standard are able to analyse and assess marketing performance and current strategic position, and develop and evaluate strategic alternatives to meet specific marketing objectives. They are also able to select marketing strategies and produce strategic marketing plans that meet organisational and marketing objectives.
US 6412 – Investigate and evaluate small business franchising options (Level 6) 10 credits
This unit standard is relevant for evaluation of franchising as an option for small business operations, and for providing advice for prospective franchisers and franchisees. People credited with this unit standard are able to: identify the core elements of business franchise ventures; determine the essential requirements for establishing franchise business operations; and evaluate franchise proposals.
US 7448 – Review and report on organisational performance against operational plans and objectives (Level 6) 10 credits (WP)
People credited with this standard are able to review organisational performance against operational plans and objectives, and to report on organisational performance.
US 7455 – Develop and strengthen customer relationships and services (Level 6) 10 credits (WP)
This unit standard is for people who have or seek responsibility for managing customer services. People credited with this unit standard are able to develop, implement and review customer service standards, monitor and review customer services against standards, and build customer relationships.
US 8084 – Audit quality management systems for compliance with quality standards (Level 6) 14 credits (WP)
People credited with this unit standard are able to: prepare to carry out a quality audit; carry out technical aspects of a quality audit; carry out interpersonal aspects of a quality audit; report on a quality audit; and verify corrective actions.
(This unit can be cross credited from the National Diploma in Business (Level 5) programme)
US 9741 – Demonstrate knowledge of change management (Level 6) 10 credits
People credited with this unit standard are able to: describe current schools of thought that contribute to change management in organisations; demonstrate knowledge of managing the change process; and demonstrate knowledge of change processes and methods.
US 11624 – Demonstrate and apply knowledge of financial analysis (Level 5) 10 credits
People credited with this unit standard are able to: explain the objectives and limitations of analysis of financial statements; calculate ratios to measure profitability, asset utilisation, working capital management, long-term financial stability, and financial markets; report to management on the results of financial analysis; and demonstrate and apply knowledge of the solvency test.
US 19020 – Develop performance standards and monitor performance for a logistics operation (Level 5) 6 credits (WP)
People credited with this unit standard are able, in a logistics context, to: demonstrate knowledge of performance measurement; establish performance standards and monitoring systems for a logistics operation within the context of an organisation's business plan; and apply the monitoring systems.
(This unit can be cross credited from the National Diploma in Business (Level 5) programme)
US 11633 – Apply the law of contract to a given fact situation (Level 5) 10 credits
People credited with this unit standard are able to: define a contract; apply the law relating to the formation of a contract; apply the law which may invalidate a contract or render it unenforceable; apply the law of discharge of contract; and describe the remedies available for a breach of contract.
US 23912 – Conduct an environmental analysis for an organisation (Level 6) 10 credits (WP)
People credited with this standard are able to conduct an environmental analysis for an organisation.
US 25778 - Manage risk in an organisation (Level 6) 10 credits (WP)
People credited with this standard are able to: identify context to be taken into account when managing risk; develop a risk management framework in an organisation; assess risks in an organisation; and identify options for the treatment of risks, and monitor treatments. This unit standard is for people who have or seek responsibility for the management of risk at a top organisational level; and for managers who make, or contribute to making, risk management decisions, and who are required to commission or brief professional and technical experts in the field of risk management and to evaluate their recommendations or findings.
US 2928 - Establish quality standards and customer service strategies for marketing operations (Level 6) 7 credits)
This unit standard is for people who have, or seek responsibility for, or provide advice for, establishing quality and customer service standards for marketing activities. People credited with this unit standard are able to: define quality and customer service in relation to marketing activities; assess the influences of quality and customer service on marketing mix decisions; and establish quality standards and customer service strategies for marketing operations.