(2781, 6743 and 497 are compulsory)
62 Maintain personal presentation and a positive attitude in a workplace involving customer contact
101 Develop and use keyboarding skills to enter text
107 Apply language and text processing skills to produce communications
108 Apply language and text processing skills to produce business documents
111 Use a word processor to produce documents
112 Produce information using word processing functions
121 Demonsgtrate and apply knowledge of office equipment and administration processes
122 Provide office reception services
123 Use office administration, copying and telecommunication systems and processes
327 Document business financial transactions for an entity
329 Process financial information for cash transactions for an entity
497 Demostrate knolwedge of workplace health and safety requirements
504 Produce a CV (curriculum vitae)
1294 Be interviewed in a formal interview
1304 Communicate with people from other cultures
1307 Present ideas and information orally to a specified audience in a predictable situation
2781 Manage and protect data in a personal computer system
2784 Create and use a simple computer spreadsheet to solve a problem
2785 Create a computer spreadsheet to provide a solution for organisation use
2786 Create and use a simple computer flatfile database to solve a problem
2787 Produce a computer flatfile database to provide solutions for organisation use
2790 Use and maintain personal computer peripherals
2791 Integrate spreadsheet and database data into a word processed document to meet a set brief
3488 Write business correspondence for a workplace
3491 Write a report
5940 Produce a presentation using a desktop presentation computer application
6743 Demonstrate an understanding of ergonomic principles for computer workstations
9680 Communicate within a specified organisational context
9694 Analyse and apply principles of communication process theory
11815 Answer customer enquiries on the telephone in a wide range of contexts
16677 Key in text at 15 words per minute
16678 Key in text at 25 words per minute
25658 Create a website for a stakeholder using a dedicated web-authoring tool