56 Attend to customer requries face-to-face and on the telephone
62 Maintain personal presentation inthe workplace
101 Develop and use keyboarding skills to enter text
102 Consolidate keyboarding skills and produce accurate text
107 Apply language and text processing skills to produce communications
108 Apply language and text processing skills to produce business documents
111 Use a word processor to produce documents
112 Produce information using word processing functions
121 Use office administration and communication systems
122 Provide office reception services
497 Protect health and safety in a workplace
504 Produce a CV (curriculum vitae)
1307 Present ideas and information orally to a specified audience in a predictable situation
2780 Demonstrate and apply knoledge of a personal computer system
2781 Manage and protect data in a personal computer system
2784 Create and use a simple computer spreadsheet to solve a problem
2785 Create a computer spreadsheet to provide a solution for organisation use
2786 Create and use a simple computer flatfile database to solve a problem
2787 Produce a computer flatfile database to provide solutions for organisation use
2789 Produce desktop published documents for organisation use
2790 Use and maintain personal computer peripherals
2791 Integrate spreadsheet and database data into a word processed doucument
2792 Produce computer graphic documents using templates
3488 Write business letters and memoranda
5940 Produce a presentation using a desktop presentation computer application
6743 Demonstrate an understanding of ergonomic principles for computer workstations
9680 Communicate within an organisational context
11815 Answer phone enquiries
24872 Produce documents for a workplace using a computer
12884 Create documents and manage files for generic text and information management
1667 Key in text at 15 words per minute
12883 Enter and manage text for gentic text and information management
11900 Retrieve, produce, save and print text on a computer
18743 Produce a spreadsheet from instructions